Administrative Support Officer

Contract | Civic Recruitment Limited | United Kingdom

Posted On 26/06/2026

Public Sector and Government

City Redditch

Province Worcestershire

Postal Code B97

2 months contract with a Local Authority

Job Title: Administrative Support Officer (Part-Time)

Job Purpose

To provide efficient administrative, technical and customer support to the Parks and Green spaces Service, ensuring the effective day‑to‑day operation of parks, green spaces and allotment services.

The postholder will act as a key point of contact for residents, tenants, stakeholders and contractors, maintaining accurate records, supporting service administration, coordinating meetings, and assisting officers in delivering high‑quality customer‑focused services.

Administrative Support

• Provide comprehensive administrative support to the Parks and Green spaces team.
• Maintain accurate records, databases, filing systems and service documentation.
• Prepare and process correspondence, reports, forms and other service‑related documents.
• Support the organisation of meetings, including scheduling, agenda preparation and minute taking.
• Assist with data entry, record management and general office administration.
• Provide technical administrative support to officers when required.

Customer and Stakeholder Support

• Act as a first point of contact for residents, allotment tenants and stakeholders via email and telephone.
• Respond to routine enquiries and direct more complex issues to the appropriate officer.
• Monitor and manage the Parks and Open Spaces inbox, ensuring timely responses to enquiries.
• Support the administration of allotment applications, waiting lists, tenancy records and site information.
• Assist with parks and green space‑related enquiries and customer requests.

Team Support

• Liaise with colleagues, contractors, site representatives and external partners as required.
• Provide administrative support to projects, events and service initiatives.
• Assist in maintaining effective communication across the service.
• Provide cover for colleagues during periods of absence where required.

Corporate Responsibilities

• Ensure all work is carried out in accordance with Council policies, procedures and customer service standards.
• Maintain confidentiality and accuracy in handling information and records.
• Promote a positive and professional image of the Council at all times.
• Comply with health and safety, data protection and safeguarding requirements.
• Previous experience in an administrative, business support or customer service role.
• Experience dealing with customer enquiries in a professional manner.
• Experience maintaining records, databases and documentation.
• Experience using Microsoft Office applications, including Outlook, Word and Excel.

Essential Qualifications

• GCSEs (or equivalent) including English and Mathematics.
• Evidence of ongoing professional development (desirable).

Skills and Knowledge

• Excellent organisational and time management skills.
• Strong written and verbal communication skills.
• Good IT skills and confidence using office software and databases.
• Ability to prioritise workloads and meet deadlines.
• Strong attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional and customer‑focused approach.
• Understanding of confidentiality and data protection principles.
• Knowledge of local government services or parks and green spaces operations (desirable).

Additional Information

• Pay Rate: £16.51 per hour.
• Hours: 25 hours per week.
• Location: Redditch.
• Working Arrangement: Hybrid (office‑based and remote working).
• Occasional flexibility may be required to support meetings, service activities or events.
• Commitment to delivering excellent customer service and supporting team objectives.
• We operate on a bi‑weekly payment schedule.

Closing date:
Soon – early applications are encouraged