Administrator, SPIDER

Administrator (Part-time)

Spider is recruiting on behalf of a growing independent property services business for a part‑time Administrator to join their team.

This is a permanent role offering remote working following an initial training period (approximately one week) at one of the company's Suffolk sites (Waldringfield, Pettistree or Leiston).

• Competitive Salary: £28,000 – £32,000 per annum (pro rata), depending on experience
• Holiday: 24 days annual leave plus bank holidays (pro rata)
• Additional Benefits:
  Generous 8% employer pension contribution, remote working after training and the opportunity to join a supportive and growing business

As a part‑time Administrator, you will support the day‑to‑day administration, sales support and finance processes of the business. Working hours are up to 20 hours per week, flexibly spread across Monday to Friday between 9am and 5pm.

• Manage and maintain the online booking system, payment platform and accounting software, ensuring records remain accurate and up to date.
• Reconcile financial information across business systems and bank statements, investigating and resolving discrepancies where required.
• Support the sales team with administration, customer account queries and credit control activities.
• Provide professional customer service via telephone and email, responding to enquiries from prospective and existing customers.
• Maintain CRM systems, business records and documentation while producing reports and providing general administrative support.
• Undertake occasional visits to business locations across East Suffolk and assist with ad hoc administrative duties as required.

Previous experience in an administration, office support, sales administration or finance administration role is required, and you must be confident working independently in a remote environment. Experience using Xero is highly advantageous, although formal finance qualifications are not essential. You will possess excellent organisational skills, exceptional attention to detail and be confident reconciling information across multiple systems. Strong IT skills, including Microsoft Outlook, Word and Excel, together with experience using CRM systems, are essential.

You will also have excellent written and verbal communication skills, a professional telephone manner and a proactive approach to identifying and resolving issues. A full UK driving licence, access to your own vehicle and the right to work in the UK are essential due to occasional travel between business locations.

Our client is a successful and expanding independent property services business with multiple sites across East Suffolk. They pride themselves on delivering outstanding customer service while fostering a supportive, flexible and professional working environment where employees are trusted, valued and encouraged to take ownership of their responsibilities.