Team Assistant - Temporary

Position: Team Assistant - Temporary Full Time
Location: St. Catharines

Who We Are
Care Partners is one of Ontario’s largest accredited home health care providers, providing nursing, personal support, therapy and rehabilitation support services for patients of all ages. We care for approximately 72,000 patients each year in homes, schools, clinics, workplaces and retirement homes, through our 24 locations and 24 nursing clinics. Care Partners is proud of its commitment to quality, relentlessly seeking to improve the patient and caregiver experience, promoting a healthy and resilient workplace culture, and contributing to a sustainable healthcare system in Ontario.

Overview
Care Partners is adding to our team and we are looking for  Team Asstants  to ensure effective customer service and communication between patients, families, and staff. Our Team Assistants ensure the scheduling of our Nurses' meets service delivery standards and administrative functions related to client services are performed in a timely manner.

We have immediate Temporary Full-Time openings in the St. Catharine's office! This position will be for 18 months.

Hours of Work will be Monday - Friday 10 am - 6 pm.

What We Offer
Incentives and Perks

Meaningful, fulfilling work, helping patients and their families behind the scenes

Supportive team environment and a great corporate culture

Paid orientation and comprehensive training and onboarding

Access to group discounts, including exclusive discounts from various retailers

Total rewards program which includes health & dental benefits

An Employee Assistance Program (EAP) for you and your family members

Opportunities for continuing education and training

Hands on mentoring and leadership support

Opportunities to volunteer in countries with limited access to healthcare services

What

The Role Involves

You’ll be the bridge between patients/caregivers, their families, team supervisors, funders, finance and other Care Partners employees

Receiving routine referral/intake information from funders and private-pay clients

Developing and coordinates service schedules while considering relevant factors

Informing workers of new assignments and changes to their schedules in accordance with the collective agreement

Entering relevant information into the automated information system/database

Producing schedules and reports on regular basis, and on request of the Supervisor

Receiving and manage inbound telephone calls and email inquiries related to service

Performing other administrative duties

Other duties as required

What You Bring

A strong desire and commitment to making a difference in the lives of their patients

Post-secondary education is preferred and one (1) year of job-related experience (such as administrative or customer service) is required

Exceptional interpersonal and customer service skills

Ability to work both independently and as part of a team

Strong proficiency in all aspects of Microsoft Office, with proven skills in Word and Excel

A strong attention to detail and the ability to learn new systems and databases

Effective verbal and written communication skills

Non-traditional hours, including evenings and weekends are required

Experience working within a unionized environment and the health care field an asset

A clear background check

Care Partners In Your Community
In addition to providing home-based health care, Care Partners also serves the community through clinics, transitional care units, and provides relief in retirement homes and shared care settings. Through our Community Nursing Services outreach program, we’ve been organizing staff-led medical care and clinics in countries with poor access to health care since 2009.

Accessibility
Care Partners welcomes and encourages applicants from people with disabilities. Candidates can request accommodations at any time in the hiring process.

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