Business Support Administrator - MAP Health Team

Overview

The Business Support Administrator supports the Multi-Agency Partnership (MAP) Health Team with high-quality administrative and organisational tasks to ensure smooth service delivery. The role involves coordinating a high volume of communications, acting as a central point of contact with partner organisations, and working both independently and with the team to manage competing priorities while safeguarding confidentiality.

• Screen and process referrals and Multi-Agency Partnership Enquiries (MAPE), ensuring correct allocation to relevant professionals
• Prioritise incoming work and escalate urgent safeguarding concerns in line with procedures
• Accurately record, maintain, and cross-reference data using clinical systems and NHS Spine
• Liaise with partner agencies to request and share information to support multi-agency working
• Provide signposting advice to the public on health and support services
• Maintain databases, update records, and support data quality through regular cleansing activities
• Manage incoming and outgoing correspondence, including emails and letters
• Support meetings through scheduling, minute-taking, and distribution of documentation
• Coordinate administrative processes for safeguarding activities (e.g. strategy meetings, case conferences, MARAC), ensuring records and actions are logged and communicated
• Order supplies and provide general administrative support across the team
• Provide flexible support to the wider safeguarding team and undertake additional duties as required

• Good general education to at least GCSE level or equivalent, including Maths and English
• Administrative experience in a busy, customer facing environment
• Excellent customer services skills
• Accurate and efficient keyboard skills
• High levels of computer literacy with a working knowledge of Microsoft Office packages including Outlook, Word, Excel
• Ability to work as part of a team
• Effective interpersonal and communication skills, both verbal and written
• Good telephone manner
• Polite and helpful customer service skills
• Ability to work with discretion, sensitivity and maintain confidentiality
• Good planning and organisational skills and ability to meet deadlines
• Ability to prioritise and manage workload in a busy environment

• Minute taking
• Knowledge of clinical systems or databases

• The successful applicant will need to be a car driver

The role will be based in Woking, Surrey, with some flexibility for home working. The post-holder will be exposed to information relating to potential harm and risk to children, requiring professionalism, resilience, and a compassionate approach at all times. The post-holder will be required to maintain strict confidentiality and escalate issues appropriately to Safeguarding Advisors.