Service Administrator

Position: Service Administrator

Location: Milton Keynes
Salary: £30,000 per annum

Are you an organised and customer-focused administrator looking for your next challenge? We're recruiting for a Service Administrator to join a well-established, global business that has been at the forefront of weighing, slicing and labelling technology for over 150 years.

This is a fantastic opportunity to become part of a busy and supportive Service team, where you'll play a vital role in ensuring customers receive an exceptional service while supporting the day-to-day operations of the business.

• Monday to Friday
• 8:30am - 5:30pm with a 1-hour lunch break
  , or choose a 30-minute lunch and finish at 5:00pm
  .
• Hybrid working: During your 6-month probation period, you'll be able to work from home 1 day per week
  . Once probation has been successfully completed, this increases to 2 days per week
  .
• The role requires occasional Bank Holiday working to support the Service team. However, if preferred, you can choose to book these days as part of your annual leave entitlement.

As a Service Administrator, you'll be responsible for providing efficient administrative support across the Service department while working closely with customers, engineers and internal stakeholders.

Your responsibilities will include:

• Raising service invoices and credit notes across multiple business areas.
• Managing and resolving customer invoice queries.
• Uploading invoices and supporting documentation to customer portals.
• Producing customer and internal reports as required.
• Managing key account monthly invoicing and maintaining asset records.
• Handling incoming telephone enquiries from customers and colleagues.
• Preparing quotations for new service contracts and contract renewals.
• Following up contract opportunities and end-of-warranty equipment leads.
• Coordinating contractual maintenance visit schedules.
• Supporting the wider Service Administration team with daily operational activities.
• Providing scheduling support when required.

We're looking for someone who is highly organised, proactive and enjoys working in a fast-paced environment.

Ideally, you'll have:

• Previous experience within an administration or customer service role.
• Excellent verbal and written communication skills.
• A proactive approach to problem solving.
• The ability to manage multiple tasks and priorities.
• Experience working to KPIs and Service Level Agreements (SLAs).
• Strong attention to detail and excellent organisational skills.
• The ability to remain calm under pressure.
• A collaborative, team-focused attitude.
• Good knowledge of Microsoft Office, particularly Excel.
• Experience using SAP and CRM systems (preferred).

• £30,000 per annum
• Hybrid working (up to 2 days from home after probation).
• Flexible lunch options with an earlier finish available.
• Opportunity to join a globally recognised organisation.
• Supportive and collaborative working environment.
• Long-term career development opportunities.
• A varied and rewarding role where no two days are the same.

If you're interested in this role, please apply today.

For more information, please call Olivia on