Inpatient booking co-ordinator

Responsibilities

To manage and co‑ordinate the inpatient pathway from the decision to admit to the day of admission. Maintain a clear and robust inpatient waiting list, monitor suspension/deferrals and ensure capacity to treat all patients on the waiting list is available, working closely with other Access Team Leaders and the Administrative Service Manager.

• Manage the inpatient and day cases waiting lists for a delegated number of consultants in accordance with NHS Access Targets and the Trust's Access Policy.
• Be assigned to Consultant Surgeons and provide support and cover during periods of leave for colleagues.
• Add patients to the inpatient waiting list from outpatient appointments and ensure all information is entered into the Careflow system.
• Agree a date of admission according to the waiting times set out by relevant national directives.
• Support booking and coordination of mutual aid theatre activity by liaising with secretaries and booking teams.
• Arrange transfers of care internally and externally in accordance with RTT and trust policies.
• Agree a date for the patient to attend for formal pre‑operative assessment and consent, ensuring the relevant period between appointment and admission date is met.
• Ensure that joint school is arranged for applicable patients and coupled with other appointments where appropriate.
• Appropriate patients to be added to Remcare for pre‑operative questionnaire and followed up accordingly, communicating with patients and scheduling.
• Make amendments to clinic slots and occasionally set up additional clinics on Lorenzo.
• Ensure all relevant documentation is present in the Health Care Records and all systems are updated.
• Liaise with Team Leader/Supervisors regularly to receive updates on waiting times and discuss and make recommendations to improve waiting list management.
• Ensure patients receive all the relevant documentation pertaining to their admissions.
• Plan and liaise with Consultants regarding admissions for their operating sessions.
• While arranging admission dates, use knowledge of operating list capacity to plan operating lists.
• Re‑arrange cancellations (with and without consultant consultation) where appropriate, ensuring full utilisation of theatre lists.
• Provide information for clinicians regarding their waiting lists.
• Provide a high level of customer care, exchanging information with patients and staff regarding admission processes and procedures.
• Liaise with the Head of Patient Access and Administrative Services Manager to ensure all lists are utilised and planned efficiently.
• Deal with queries from patients, medical and nursing staff in a diplomatic and sympathetic manner.
• Participate in new staff training within the Department.
• Maintain PAS details and update patient details.
• Liaise with the pre‑op department regarding changes, bookings, cancellations.
• Liaise with other hospitals to ensure notes and x‑rays are forwarded for patients to be admitted.
• Provide support to the Patient Access Manager, Administrative Services Manager and Team Leader.
• Exercise initiative, demonstrate independent judgement and decision‑making with regards to bookings.
• Facilitate service improvement to streamline patient journeys and ensure the Trust delivers a high‑quality, gold‑standard service.
• Maintain consultant computerised diaries and hard‑copy diaries.

• GCSE level or equivalent (including Maths and English) or NVQ3 or comparable training.
• Experience working in a busy office environment and using computers.
• Experience with Careflow and Bluespier desirable; training will be provided.
• Previous experience in a Medical Records or Access Department.
• Knowledge of NHS RTT Targets and booking systems.
• Ability to manage a busy workload with accuracy and attention to detail.
• Good communication and interpersonal skills; able to work flexibly as a team player.
• Ability to exercise initiative, independent judgement and decision‑making regarding bookings.
• Display discretion when dealing with sensitive and confidential information and handle all interactions calmly and politely with staff of all levels and the public, by telephone or face‑to‑face.

Under current Home Office Immigration Rules, this role does not meet the UK Visas and Immigration criteria and the position is not therefore eligible for skilled worker sponsorship. Applications from candidates that require skilled worker sponsorship will NOT be shortlisted.