Customer Services and Administration Officer

Customer Services and Central Administration Officer

Position:
Customer Services and Central Administration Officer

Location:

Office-based in London with flexibility to work remotely
Salary: £26,384
* a year plus excellent benefits
Closing date: 9am on Monday 27 July

* you’ll start at our entry point salary of £26,384 a year, increasing to £28,033 after 6 months service and satisfactory performance and to £29,682 after a further 6 months.

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award-winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

We're a dynamic and customer-focused organisation dedicated to delivering an exceptional service to our customers.

We're looking for a motivated and friendly Customer Services and Central Administration Officer to join our team and provide outstanding customer support.

As a Customer Services and Central Administration Officer, you’ll be the first point of contact for our customers. You'll provide them with a professional and efficient service and ensure that every customer has a positive experience with contacting us.

You’ll also be responsible for:

• processing a wide range of income types on our CRM
• providing admin support through management of your supporter care inbox
• providing health and safety cover for the office you’re based in - the office location will depend on which of our locations are closest to you.

This is an office-based role. You'll work from home one day a week upon successful completion of a six-month probation period.

• a supporting statement. This should show how you meet the essential criteria in the person specification of the job description

If you'd like to discuss the role in confidence first, please contact our HR team by email at: [email protected] .

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application.

We particularly welcome applications from disabled people or people from minoritised ethnic backgrounds.

You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please email [email protected] .

You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

• The HR team will anonymise your CV and supporting statement before forwarding to the shortlisting panel. This is done as part of our commitment to equality, diversity and inclusion.
• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let…