Operations Coordinator

Operations Specialist (Service Delivery)

Location: Fully RemoteContract: Permanent, Full-Time (40 hours per week)Salary: £28,000 per annum + company bonus scheme

The Opportunity

An established UK-based compliance and professional services organisation is seeking an organised and detail-oriented Operations Specialist to join its Service Delivery team.

This role plays a key part in coordinating appointments, supporting field-based auditors and inspectors, liaising with customers, and ensuring operational processes run smoothly. Working within a structured and supportive environment, you'll be responsible for maintaining high service standards while managing a variety of administrative and coordination tasks.

This is an excellent opportunity for someone with experience in administration, scheduling, customer service or operations support who enjoys working in a process-driven environment and wants to build a long-term career within operations.

Key Responsibilities

• Coordinate and schedule audit and inspection appointments
• Liaise with customers, tenants and field-based auditors to confirm appointments and access arrangements
• Manage incoming calls and emails professionally and efficiently
• Maintain accurate records within CRM and scheduling systems
• Resolve appointment queries and coordinate necessary changes
• Escalate issues appropriately where required
• Support wider operational and administrative activities
• Monitor and update service information to ensure data accuracy
• Work collaboratively with internal teams to meet service delivery objectives

Candidate Profile

We're interested in speaking with individuals who:

• Have previous experience in administration, coordination, scheduling, operations support or customer service
• Possess excellent organisational skills and strong attention to detail
• Are comfortable handling inbound calls and stakeholder communications
• Can effectively manage multiple priorities in a fast-paced environment
• Demonstrate a proactive and solution-focused approach
• Are confident using CRM systems, Microsoft Office and scheduling tools
• Enjoy working within structured processes and procedures

What's on Offer?

• Fully remote working
• Structured onboarding and training programme
• Supportive and collaborative team culture
• Clear progression opportunities within operations and service delivery
• Company bonus scheme
• Long-term career development within a growing and established organisation

Ideal Backgrounds

Candidates may come from backgrounds such as:

• Operations Administration
• Service Coordination
• Facilities or Maintenance Administration
• Scheduling and Planning
• Customer Service
• Housing or Property Administration
• Compliance Support
• Logistics Coordination
• Helpdesk or Service Desk Administration