Temporary Medical Receptionist

We are seeking a professional, friendly, and organised Temporary Receptionist / Administrator to join our busy GP practice in Camden, NW1. The successful candidate will be the first point of contact for patients, managing appointments, handling telephone enquiries, updating patient records, processing correspondence, and providing essential administrative support to the clinical team.

This is an excellent opportunity to work in a supportive and welcoming healthcare environment where your contribution makes a real difference to patients' experiences. We are looking for someone who is reliable, compassionate, and able to thrive in a fast-paced setting, with strong communication skills and a commitment to delivering outstanding customer service and patient care. If you enjoy working with people and take pride in being organised and efficient, we would love to hear from you.

• responsible for providing excellent front-desk support
• welcoming patients, booking appointments, handling telephone enquiries,
• updating patient records, processing correspondence, and assisting with general administrative duties.
• The role requires strong communication skills, attention to detail, confidentiality, and the ability to work efficiently in a busy healthcare environment while delivering outstanding patient care.

We are a friendly, two site practice with 15500 patients. we offer a supportive environment, in an easily-accessible area of London.

There are excellent transport links near us - 2 main line stations, Euston & King's Cross, as well as the Victoria Line and Northern Line tubes and many buses. There is sometimes parking available if required (subject to availability)

We are seeking a reliable person who can work 37.5 hours a week Monday - Friday between the hours of 8am and 6:30 pm. Please note this position is patient-facing and so attendance on site is required. There is no opportunity for remote working.

This is a temporary post covering a Maternity Leave and will be for 6 months initially with the possibility of extension up to 12 months.

JOB SUMMARY

The post requires the post holder to be responsible, together with the other receptionists, for the interface between the Practice and the public, particularly the patients of the Practice, both in person and on the telephone.

To work closely with the other Reception and Administrative team members to ensure the smooth running of reception and efficient delivery of service to the patients.

To work together with colleagues to ensure the timely and accurate recording of data onto patients electronic records including registration and deregistration.

To process referral data accurately and in a timely manner.

To keep the premises and those in it safe by ensuring that hazards are minimised, protocols and policies are adhered to and problems are communicated.

To present a positive and professional impression of the Practice to colleagues, patients and other visitors.

KEY RESPONSIBILITIES AND DUTIES

1.To greet patients and visitors to the Practice promptly and courteously, assisting with enquiries, directing them where appropriate, ensuring that accurate information is supplied and that the reception desk is constantly attended. Keep patients and visitors politely informed of delays. Ensure any patient aids in the waiting area are in working order, e.g. self-check-in; BP Pod; call board screens, Hearing Loop, etc.

Report any damage or malfunction to the appropriate helpdesk or to a line manager.

2.Invite and encourage patients to use the NHS App.

3.To be responsible, together with the other reception staff, for the accurate operation and maintenance of the clinical appointment system at both sites.

4.To process all incoming and outgoing telephone calls, ensuring that callers are answered courteously, promptly and clearly and that accurate messages are always passed on to the appropriate person in a timely and appropriate manner.

5.To maintain accurate patient record systems, both manual and computerised, including movement of records and filing or scanning of all correspondence, in accordance with Practice protocols.

6.To share responsibility for all the administration associated with patient services, working to Practice protocols and policies, including chasing up results, booking interpreters, filing, clinical coding and other data entry, opening the daily post and any other reasonable duties that may arise.

7.To advise the line manager(s) of any problems with workload or systems in good time.

8.To share responsibility for opening and closing the building including, in line with Practice protocols. Including: to ensure the phone is switched on and off at the correct times; to lock and unlock the building; to set and deactivate the alarm; to switch equipment on at the beginning of the day and off at the end of the day.

9.To ensure that the reception and waiting areas are always kept tidy, stocked appropriately and free from hazards in accordance with…