Reservation & Admin Officer; Remote

Ocean Mantra Village is a wellness eco retreat based in Bima (NTB).

We are building a clear and reliable reservation system for a growing international project and are looking for a hands‑on Reservation Admin Officer to manage day‑to‑day reservations, guest communication, and administrative operations remotely, with clarity and precision.

• Manage daily reservations across direct channels and OTA platforms.
• Respond to guest enquiries and provide clear and accurate information.
• Manage bookings using PMS (Cloudbeds) and OTA reservation systems.
• Keep booking calendars, guest details, rates, payments, and arrival information up to date.
• Coordinate payment status, airport transfers, and pre‑arrival communication.
• Maintain accurate reservation records, internal documents, and reports.
• Work with email, Google Docs, Google Sheets, Google Calendar, Zoom, and other online tools.
• Coordinate with the management, operations, and guest relations teams.
• Keep reservation data organized, accurate, and easy to access.
• Manage company correspondence and ensure timely follow‑up on emails, requests, and action points.
• Coordinate communication with shareholders, including scheduling meetings and sharing relevant information.

• 3+ years of experience in reservations, hospitality administration, or a similar role.
• Practical experience with OTA platforms and reservation systems such as Cloudbeds, , or similar tools.
• Fluent English, both spoken and written.
• Strong administrative and organizational skills.
• Confident use of Google Workspace, email, calendars, Zoom, and online communication tools.
• High attention to detail and strong sense of responsibility.
• Clear and professional communication with international guests.
• Able to work independently in a remote setup.

• Experience working with international or remote teams.
• Experience with guest payments, transfers, and pre‑arrival coordination.

• Full‑time remote position.
• Performance‑based bonuses for consistently high‑quality work and successful completion of assigned tasks.
• BPJS Kesehatan and Ketenagakerjaan covered by the company.
• Long‑term collaboration with a growing international project.
• Direct communication with founders and the management team.