Remote Front Desk Specialist

Job Overview

Job Title: Remote Front Desk Specialist
Location: Toronto, Canada
Employment Type: FULL-TIME/ Part-Time

IT Niche is a leading provider of end-to-end web design, web development, SEO, and digital marketing services. We specialise in creating responsive, user-focused websites and performance-driven digital strategies that help businesses strengthen their online presence and achieve measurable growth. Our approach combines technical expertise with practical marketing insights to deliver cost-effective, goal-oriented solutions.

We are seeking a highly organised and professional Remote Front Desk Specialist to join our team. As the first point of contact for our company, you will play a crucial role in shaping the client experience and ensuring smooth day-to-day operations. The ideal candidate will be an exceptional communicator with a proactive attitude and the ability to manage administrative tasks efficiently in a remote setting.

Responsibilities

* Serve as the primary point of contact for new and existing clients, handling enquiries via email and phone with the utmost professionalism.

* Manage and coordinate digital calendars, scheduling appointments, client consultations, and internal team meetings.

* Provide comprehensive administrative support to our web design, SEO, and digital marketing teams.

* Maintain and organise company documentation, client records, and other digital files in a systematic manner.

* Direct enquiries and communications to the appropriate team members to ensure prompt resolution.

* Assist in the client onboarding process by gathering necessary information and preparing introductory materials.

* Perform general administrative duties as required to support the operational efficiency of the business.

Qualifications

* Proven experience in a front desk, virtual assistant, or administrative support role.

* Exceptional verbal and written communication skills, with a keen eye for detail.

* Strong organisational and time-management abilities, with a proven capacity to handle multiple tasks simultaneously.

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and/or Google Workspace.

* A self-starter with the discipline to work effectively and independently in a remote environment.

* A customer-focused mindset with a consistently professional and positive demeanour.

* Familiarity with the digital marketing or web development industry is considered an asset.

* Experience with CRM software or project management tools would be an advantage.