Facilities and Office Manager; FTC

Role summary

Reporting directly to the Chief Operating and Commercial Officer (COCO), this role holds end-to-end ownership of CF's facilities, office and IT environment across all our geographies, with the authority to set standards, control budgets, and hold suppliers and the wider team to account.

The role operates across all of CF’s geographies, currently the UK, Ireland and the Kingdom of Saudi Arabia (KSA), with further geographies anticipated as the company grows, and is accountable for ensuring a consistent and high-quality working environment and IT provision in every location. The role has a direct report, the Facilities & Office Management Assistant who supports the daily running of the office and ensures standards are maintained.

• Assess the facilities and office requirements to underpin the corporate strategy
• Keep abreast of industry practice on creating excellent working environment and assess the adaptions CF should be making
• Collaborate in the business planning process, planning facilities and office management requirements, preparing budgets and options
• Set annual business goals for the team and quarterly OKRs to enable a high-performing function and team.

• Assess and secure the best offices for CF, creating an attractive and productive working environment for all staff. Work across all geographies, in collaboration with local staff as relevant
• Always maintain a professional working environment, ensuring the Facilities Management Assistant proactively fulfils the daily tasks, and filling in when necessary
• Collaborate with the wider CF team to ensure their duties to creating a positive working environment
• Serve as the main point of contact for the CF Leadership Team regarding all building facilities and queries relating to our office space(s)
• Ensure that office processes and systems are maintained to provide a seamless work environment for employees and guests; this includes visitor and resource management (e.g. desk and meeting room bookings)
• In the UK, oversee inventory management of office supplies, kitchen goods, equipment and refreshments maintaining high standards, delighting team members and making cost-effective use of resources. In other geographies, ensure there is appropriate local support.
• Organise the distribution of incoming and send outgoing mail for CF, ensuring the highest levels of discretion
• Oversee our physical learning resources, with support from the People Team to ensure employees have access to materials that support continued development
• Organise events and hospitality for both internal and external stakeholders
• Identify improvement and maintenance requirements and coordinate office changes to minimise disruption to the work of the team
• Manage relationships with contractors, suppliers, and service providers, ensuring high standards are met
• Monitor and manage office costs within the set budget, contributing to a cost-effective operation

• Keep abreast of the remote working environment that client delivery teams are based in and support them in working effectively
• Provide assistance to support effective remote working covering internet accessibility, technology and equipment
• Maintain CF’s home working policy and the offer for equipment purchases and budgets to facilitate this, understanding and monitoring the tax implications of this policy

• Assess the IT needs of the company across all geographies to enhance effectiveness and efficiency and create an excellent working environment for employees
• Review IT service support requirements, procure and manage contracts for support ensuring high standards for employees and excellent value for money for the company
• Set and manage IT budgets each year, taking account of corporate strategy, business goals, the needs of staff, licenses, software, security issues and audits needed to meet legal requirements
• Work closely with our IT service provider to improve our systems, review security reports and act on issues with urgency with the support of the Chief Operating and Commercial Officer
• Purchase all IT equipment working with the…