Clerical Officer

Clerical Officer (Front of House)

Band 2 | Administration Services, Acute & Diagnostic Directorate

Location:

DGRI / MHTC

We are looking to recruit a motivated and enthusiastic Clerical Officer to join our Front of House Administration Services team. This is a key role supporting the day-to-day running of reception services across a range of clinical areas. You will be the first point of contact for patients, visitors and staff, providing a professional and welcoming service while ensuring accurate and timely handling of patient information to support clinical teams.

Key Responsibilities Include

• Managing telephone and face-to-face enquiries at reception
• Booking appointments, admissions and clinics
• Supporting clinical teams with administrative and data input tasks
• Preparing and maintaining patient documentation and electronic records
• Coordinating communication across departments and supporting patient flow

About You

• Strong communication and interpersonal skills
• Good IT skills with attention to detail and accuracy
• Ability to prioritise workload and work in a busy environment
• A flexible and team-focused approach with a “can do” attitude
• Previous administrative or reception experience is desirable.

Why join us?

You will be joining a supportive team where you can develop your skills and contribute directly to delivering high-quality patient care within NHS Dumfries & Galloway.

We are looking for an enthusiastic and motivated individual to join NHS Dumfries and Galloway’s Acute & Diagnostic Administration team as a Clerical Officer within our Front of House service, based at Dumfries and Galloway Royal Infirmary (DGRI) / Mountainhall Treatment Centre (MHTC).

Role

As a Clerical Officer, you will play a vital role in delivering high-quality clerical and administrative support across multiple areas, including:

• DGRI:
  Main Reception, Orthopaedics, Outpatients, Oncology, Day Surgery Unit, and Wards
• MHTC:
  Bay 3 and Ophthalmology Theatres

Your Responsibilities Will Include

• Providing reception, administrative, and clerical support in designated areas
• Working closely with clinical teams to ensure accurate and timely completion of documentation, including discharge paperwork and electronic case notes
• Supporting service objectives by assisting in various areas as required

What We’re Looking For

• A team player with a flexible, “can-do” attitude
• Organised and detail-oriented, with strong communication skills
• Self-motivated, enthusiastic, and committed to delivering excellent service

Additional Information

• Full support will be provided by colleagues, Team Leaders, and Administration Services Managers
• PVG clearance is required for this post
• Shortlisted candidates must attend an in-person interview
• For informal enquiries please contact Julie McAughtrie ughtriet

Information for All Candidates

NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. NHS Dumfries and Galloway welcomes applicants from all sections of the community.

Equality and Diversity

Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

Right to Work in the United Kingdom

NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

Work Visa

If You Require a Work Visa, Please Check To See If You And The Vacancy You Are Applying For Are Eligible By Visiting The Home Office Website

It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsored BEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

United Kingdom Registration

NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration require full United Kingdom registration with the appropriate council (eg NMC, HCPC, GMC, GDC etc).