Virtual Assistant - E-Commerce

About the Role:

We are seeking a reliable, detail-oriented Virtual Assistant with a strong customer service mindset and experience in e-commerce logistics. This role is ideal for someone who thrives in a fast-paced environment, is highly organized, and can independently manage day-to-day operational tasks.

The ideal candidate has at least 2 years of relevant experience, is comfortable working with large volumes of data, and is confident navigating order management systems and digital tools.

Core Focus Areas:

• Strong customer service orientation with the ability to communicate clearly and professionally.
• Experience in e-commerce logistics, particularly handling and tracking orders from warehouses.
• Comfortable working with large datasets, order flows, and operational systems.
• Tech-savvy with the ability to quickly learn and adapt to new tools and platforms.
• Capable of managing daily operations independently with minimal supervision.

Key Responsibilities:

• Perform accurate and timely data entry across multiple systems.
• Manage and track e-commerce orders, ensuring smooth coordination with warehouse operations.
• Assist with billing tasks, including generating invoices, updating billing records, and verifying details.
• Maintain organized digital files, databases, and order records.
• Handle customer-related queries and provide timely, professional support.
• Review data for errors, inconsistencies, and missing information, ensuring high accuracy.
• Prepare simple reports and summaries as needed.
• Support general administrative tasks such as email management, scheduling, and documentation.
• Coordinate with internal teams to follow up on orders, discrepancies, and required information.

Requirements:

• Minimum 2 years of experience in a Virtual Assistant, e-commerce operations, logistics support, billing, or data entry role.
• Proven experience working with e-commerce platforms, order management systems, or warehouse coordination.
• Strong proficiency with spreadsheets, databases, and general office software.
• Excellent attention to detail and accuracy.
• Strong communication and customer service skills.
• Ability to manage time effectively, prioritize tasks, and meet deadlines independently.
• Comfortable handling high volumes of data and repetitive processes.
• Ability to work the required schedule: 11:00 AM – 5:00 PM EST.
• Stable internet connection and a quiet remote work environment.

How to Apply: Please submit your CV/resume along with a brief description of your relevant experience.

Hi, welcome to our page. We are constantly on the lookout for various candidates to work with us and our partners. Don't hesitate to apply if you feel like you are a great fit!