Late Stage Collector

• Support the Collections Department with a combination of administrative responsibilities and internal customer contact.
• Maintain accurate and up-to-date customer files, both paper and electronic.
• Prepare and send letters, replacement invoices, reminder notices, and other required correspondence.
• Organize and submit required documentation to internal departments (e.g., Lease Administration).
• Assist with payment remittance processes, including validating and forwarding required forms.
• Support reconciliation of customer accounts and elevate issues when necessary.
• Preparing routine correspondence and reports for the Collections team.
• Update internal systems with call notes, payment arrangements, and supporting documentation.
• Communicate with Dealers and internal partners to resolve account discrepancies or collection issues.
• Use internal systems and technology platforms to identify delinquent accounts and track account activity.
• Provide customers and vendors with buyout, payout, and trade-up quotations as required.

• Currently enrolled in a post‑secondary co‑op program (Business, Finance, Accounting, Office Administration, or related field preferred).
• Good communication skills—both verbal and written.
• Professional phone etiquette and comfort speaking with customers.
• Organizational skills and attention to detail.
• Ability to work independently and follow established processes and guidelines.
• Proficiency with Microsoft Office (Word, Excel, Outlook).
• Ability to maintain confidentiality and handle sensitive customer information.
• Ability to work from home remotely/independently and in a virtual team environment as well as in-office.

Demonstrates strong organizational skills and attention to detail while managing customer files and correspondence. Proficient in Microsoft Office and capable of maintaining confidentiality in handling sensitive information.

• Microsoft Office Proficiency
• Customer Communication
• Organizational Skills
• Attention to Detail
• Account Reconciliation

• Administrative Support
• Document Preparation
• Payment Remittance
• Account Management
• Data Entry

• Verbal Communication
• Written Communication
• Professional Phone Etiquette
• Independence
• Team Collaboration

• Collections Department
• Customer Files
• Lease Administration
• Delinquent Accounts
• Co-op Program

• Internal Systems
• Technology Platforms