Impactful Debt Advice Admin Assistant (Remote

DEBT ADVICE Admin Assistant

Role title: Debt Advice Admin Assistant

Hours: Min of 3 hours per week

Location: Can be remote or in office

Reporting to: Debt Advice Coordinator

The role is to support the Connect Centre Coordinator with administrative tasks.

• Record client details once a referral is received
• Make initial contact with clients over the phone to assess
• Contact the Money Mentors with client details
• Contact the Money Mentors, passing on information they might find useful
• Refer clients to any other sources of help or support which Kings Gate has identified
• Operate within the code of practice, policies and procedures of the service
• Undertake appropriate training
• Attend Money Mentor gatherings

• Empathetic, non-judgmental and a good listener
• Able to relate to a wide range of people
• Willing to learn new skills
• Understand the importance of confidentiality
• Be honest and act with integrity
• A good level of numeracy and literacy
• Appreciate the importance of working within policies and procedures
• Able to stay objective and avoid becoming personally involved