Housing Assistant, Administrative​/Clerical

Location:

Homebased North West
- Home Worker 2 Weekly

Hours:

35 So…. What is this role exactly?

Are you driven to achieve results and great outcomes; do you work at pace on your own or within a team?

Are you looking to be part of an amazing organisation like Your Housing Group and join #TEAMYHG to provide a brilliant customer experience?

This is an exciting opportunity for a Permanent Housing Assistant to join our Region 1 Housing Management Team, which covers the Liverpool, Halton and Sefton area.

The successful post holder will be performance driven, with the ability to manage your own workload and meet targets.

Travel is required to our Head Office, Youggle House for meetings and training, and to occasionally cover our team office in Sefton Park Hub in Liverpool.

Reporting to the Assistant Regional Manager, you will provide advice and guidance to housing applications on Choice based lettings for Property Pool Plus , with responsibility for processing invoices and raising purchase orders.

You will also work with the housing management team to ensure gas safety checks are booked in with our customers.

You will be homebased, living within the North West, within a reasonable travelling distance of our Head Office in Warrington, to attend meetings and training courses when needed. Realistically, you will be required to visit our Head Office approximately once a month.

You will be foremost responsible for providing the Regional Housing Management Team with an efficient and effective administration service.

This relates to providing access for gas Safety Checks and the management of Choice Based Lettings Portal Property Pool Plus.

You will be able to Manage your own time against a list of tasks with varying deadlines and priorities whilst maintaining accurate records.

You will also be passionate for handling customer and stakeholder enquiries through to resolution.

• Processing housing applications for choice-based lettings schemes administered by the Group, ensuring applications, queries and reviews are timely processed.
• Support the Group’s Regional Housing Management Team and Compliance Team, through all available contacts proactively contacting customers requiring access for gas safety checks, minimising the requirement for Tenancy Management Officers to complete gas access home visits.
• Process purchase orders, invoices and sundry payments in line with the Group Operational Standing Orders (OSO’s) and required timescales.
• Complete landlord reference checks for existing and former customers.
• Administer and maintain the Group’s management move and tenancy transfer list.
• Administer and complete low level tenancy changes e.g. name changes.
• Complete ad-hoc administration tasks on behalf of the Regional Housing team.
• Identify and report any issues/breaches, in relation to Health and Safety.
• Adhere to safeguarding policy and procedure; where appropriate refer customers at risk to relevant and appropriate Agencies/Local Authority.
• Support the wider Regional Team to meet team objectives and Key Performance Indicators.
• Undertake additional duties appropriate to the role and/or grade

Ideally you will have;

• Strong organisational skills with the ability to effectively prioritise a busy and reactive workload.
• Positive attitude with a flexible and adaptable approach.

This role is really suited to someone who likes to work at pace, is organised and performance driven, always wanting to provide a great customer experience.

This role also offers genuine progression opportunities where many post-holders in this role have gone onto other areas of the business such as Allocations and Lettings Offers and Tenancy Management Officers.

In return we offer £26,000.00 for a 35-hour week, and 26 days annual leave (holidays also increase with time served) plus Bank Holidays, but our employee offering provides much more than just a competitive salary and holiday allowance.

At #TeamYHG we measure performance on outputs and quality, not hours and minutes. We offer a flexible, homeworking culture…