Bilingual Disability Administration Coordinator — 100% Remote

Bilingual Disability Administration Coordinator — Remote

Take part in an opportunity where your attention to detail can make a real difference. Within the insurance sector, you will support key communication and administrative processes that help maintain quality, confidentiality, and service excellence across a national organization.

What is in it for you:

• Hourly salary of $17.60.

• 12-month contract with the potential for permanent employment.

• Day schedule, 37.50 hours per week.

• Weekday schedule from 8 am to 4 pm EST.

• Enjoy the flexibility of remote work.

Responsibilities:

• Review and assess external communications to ensure compliance with privacy protocols and client-specific communication guidelines.

• Apply a high level of attention to detail to help prevent privacy breaches.

• Reconcile inconsistent or inaccurate information and provide feedback to case managers and leaders when privacy, confidentiality, or communication guidelines are not met.

• Analyze communications and document trends to support continuous improvement initiatives.

• Manage a group email inbox efficiently while maintaining quality standards and turnaround times.

• Assist with administrative case management activities, including email communications, tool referrals, and invoice processing.

• Collaborate with internal and external stakeholders, including Case Managers, Operations Specialists, Associate Managers, Plan Sponsors, and Plan Members.

• Review information being communicated externally to uphold privacy and confidentiality standards.

• Document findings and provide recommendations regarding communication quality and required corrections.

What you will need to succeed:

Required qualifications

• Post-secondary education at the college or university level is required.

• Up to 2 years of experience in a similar administrative role.

• Proficiency with Microsoft Office Suite, including Outlook, Teams, Excel, One Note, One Drive, and PowerPoint.

• Proficiency with Adobe.

• Ability to probe, investigate, apply critical judgment, solve problems, and take ownership of discrepancies and issues through to resolution.

• Bilingualism in English and French is required to review, analyze, and support communications with internal and external stakeholders across Canada.

Required soft skills

• Excellent attention to detail and accuracy.

• Excellent organizational, prioritization, and planning abilities.

• Excellent written and verbal communication skills.

• Ability to thrive in a fast-paced environment.

• Ability to adapt to high workload volumes and competing deadlines.

• Analytical, proactive, and able to take initiative.

• Ability to collaborate and build relationships with tact and diplomacy.

• Ability to work independently and as part of a team.

Preferred qualifications

• Knowledge of disability management and/or group benefits is considered an asset.

• Experience in a health-related field and/or an administrative office environment is considered an asset.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.