Administration Officer

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Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.

Lancaster Way, Ely based with a balance of home and office working

£29,541 per year

40 hours per week

Mon-Fri 07:30-16:00 or 08:00-16:30

Temporary position for up to 12 months

We have an opportunity for an Administration Officer to join our in Ely working closely with the Service Delivery Manager. The position sits within Property Services, who are responsible for delivering high quality and cost-effective property repairs, compliance and installation and estate services across the UK to mainly internal clients and additionally a small number of external clients. It is also responsible for operational Health and Safety of the service, including fire safety and delivering effective group wide asset management and reinvestment programmes.

This is a varied and challenging role that would suit an organised and proactive individual.

• Deliver, improve, maintain and monitor effective and efficient administrative systems to support the delivery of services in accordance with policies, procedures and relevant regulations
• Support the regional teams by ensuring accurate and timely information is collected, collated, prepared and presented to ensure regulatory and other standards are continuously met or exceeded
• Support the management and maintenance of relationships with internal and external stakeholders, residents and contractors, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately, including investigating and responding to complaints
• Maintain effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

• Recent experience of undertaking a similar role
• Literacy and numeracy equivalent to passes in GCSE Grade English and Maths
• Proven experience of working to deadlines and prioritising workloads, both for self and others
• Some experience of working with data, including inputting and updating databases
• Good organisational and planning skills
• Good communication skills, including both written and spoken English

We provide in-house repairs and maintenance for a wide range of properties, as part of a not-for-profit organisation. We foster a diverse and inclusive culture. Our customers are at the heart of all we do, and colleagues help make a real difference to people’s lives.

As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:

• 25 days annual leave (rising to a maximum of 30 days) plus public holidays ( pro rata)
• A pension scheme with employer contributions from Sanctuary
• Life Assurance
• Employee Advice Service including counselling
• Cycle to Work scheme
• Voluntary health plans
• Wellbeing support and tools
• Staff Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues

We work closely with the Home Office in order to prevent unlawful working.
Sanctuary Maintenance Contractors Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.