Receptionist​/Administrator

Job Overview

We are looking for someone who is enjoys working in a dynamic environment, has excellent customer service skills and IT skills.

We are looking to recruit one full time Receptionist/Administrator to 37.5 hours per week.

You need to be a team worker and be able to deal with any situation that arises with confidence and professionalism.

The main hub for the service is based at Fairfields House in Kingsbury and there is a satellite hub at Bell House in Willesden Green. You will be required to work across both hubs.

To provide an efficient and courteous ‘front of house’ reception service at two sites.

To attend all telephone callers, forwarding calls from the switchboard, answering questions from relatives and professionals, dealing with internal calls and keeping associated records. Dealing with generic team inbox and responding to message appropriately and updating database iaptus.

To be responsible for providing administrative support to a team, which includes assisting with sending letters by Docman and Hybrid, assisting with audits, distribution of the post, receiving and disseminating information, maintaining an electronic database/s, room bookings, and other administrative tasks to assist the Operational Team in carrying out a range of clinical/non-clinical activity efficiently and effectively.

The post will be supervised and the post holder will be required to work as part of a support team assisting other administrative staff, sharing work and providing cover for leave purposes as necessary.

The catchment area of the post is the London borough of Brent.

We operate an agile working policy where staff combine remote working and being on-site to deliver face-to-face appointments and other service commitments that require a hub-based presence.

The post-holder will work full-time hours and may be required to work at any times between 8am and 8pm on weekdays including an evening clinic as required by the service (for now its not operational for the administrative team)

This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024”.

As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.

Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).

For further info please visit:
Skilled Worker visa:
Overview -

Dealing with telephone calls from clients and internal and external agencies in an appropriate and professional manner, using judgement and discretion where necessary, referring complex matters to relevant senior members of staff and taking messages when necessary.

To ensure all messages given verbally, written or by telephone are passed on to the correct discipline within an agreed timescale.

Deal with issues that arise appropriately, including enquiries or complaints from members of the public and patients. Where appropriate refer to another officer of the Trust, ensuring that no issue is inappropriately delayed in being actioned because of the absence of the management team.

To provide a high quality administrative, clerical and reception service for patients and their carers who access the Trust services.

Ensure the office is fully stocked with all stationery items, place orders with procurement.

To carry out subject access requests for the team within appropriate time frames and using appropriate sharing/confidentiality policies.

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