Care Navigator

Welcome to FCMS!
We are looking for a Care Navigator to join our Care Coordination Team.
Pay:  £13.00 per hour weekend and overnight enhancements apply

Hours:

Bank - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.
Accountable to:  CATS Operational Manager
Base:  Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also available
CLOSING DATE: 23 AUGUST 2026

* Please note that our roles are not being considered for sponsorship at this time
* Main duties of the job   Overview of Role:
To provide administration support to the Care Co-ordination Service.
To provide a fast, accurate and effective patient telephony service.
To provide administrative support to clinical staff
Accurate data input of special patient information such as end-of-life care and long-term health conditions.
To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.
To undertake all relevant training consistent with the requirements of the post.
Accessing personal and confidential data
Always ensuring full patient confidentiality, adhering to Information Governance Policies
To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.
To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.

About us  The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Career Development Opportunities
Attendance Bonus
Staff Benefit Scheme
Free Tea & Coffee
Eye Care Contributions
Job description  Job responsibilities   Overview of Role:
To provide administration support to the Care Co-ordination Service.
To provide a fast, accurate and effective patient telephony service.
To provide administrative support to clinical staff
To undertake an intensive internally based training programme
To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development.
To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer.
To use the telephone and remain empathetic, whilst gaining important information.
Accurate data input of special patient information such as end-of-life care and long-term health conditions.
To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.
To undertake all relevant training consistent with the requirements of the post.
Accessing personal and confidential data
Always ensuring full patient confidentiality, adhering to Information Governance Policies
To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.
To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.
To provide clear and concise information to all patients…