Business Rates Administrator ​/ Customer Hub Officer

Location: Stoke-on-Trent

Location:

Newcastle-under-Lyme – Office Based or Remote Working
Pay: £14.36 per hour PAYE

Hours:

37 hours per week

Contract:

Temporary – 1 September 2026 to 7 February 2027 - could become perm for the right candidate

Working Hours:

Monday to Friday, 9:00am–5:30pm

We are recruiting an experienced Business Rates Administrator to support a busy Local Government Revenues service.

Although the official job title is Customer Hub Officer, the priority for this position is someone with hands-on Business Rates administration experience, particularly using NEC Revenues & Benefits (RB Live) and associated document management systems.

This role can be undertaken remotely or from the Newcastle-under-Lyme office.

##

The Role

You will process Business Rates changes and maintain accurate customer and account records, including:

Processing businesses moving into and out of properties.

Business Rates billing, collection and recovery.

Applying exemptions and discounts.

Processing rateable value changes.

Updating accounts following changes in circumstances.

Processing and maintaining payment arrangements.

Managing documentation and correspondence.

Resolving Business Rates enquiries accurately and efficiently.

Ensuring records are updated in accordance with Data Protection requirements.

Supporting customers by telephone where required.

Escalating more complex cases to specialist teams when appropriate.
## Essential Systems Experience

Applicants must have previous experience using:

NEC Revenues & Benefits – RB Live
NEC/Image or (email address removed) document management systems
You should be confident processing transactions directly within RB Live rather than simply having general customer service experience.

## About You

Ideally, you will have:

Previous Business Rates / NNDR administration experience within a local authority.
Good working knowledge of Business Rates legislation and procedures.
Experience processing liability changes, moves, billing, collection and recovery.
Knowledge of Business Rates exemptions, discounts and rateable value changes.
Strong accuracy and attention to detail.
Confidence managing a caseload independently.
Experience dealing with customer enquiries within a Revenues environment.

Candidates with strong Council Tax administration experience may also be considered, provided they have the required RB Live and Image/(email address removed) systems experience.
This opportunity would particularly suit a Business Rates Officer, NNDR Officer, Revenues Officer, Council Tax Officer or Revenues & Benefits Administrator with recent local authority experience