Admin Officers Lishally

We are currently recruiting for AO's for our client based in Derry/Londonderry ( Lisahally ). The successful candidates will be required to start once the vetting paperwork and ANI completed.

Rate of pay: £13.75

Duration: 51 weeks

Hours of work
:
Full time 37 Hours per week

The contracted hours are 8am - 8pm Monday - Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 - 5.00 Monday to Friday.

No holidays can be accommodated in the first 12 weeks of employment due to the training for this role.

Positions primarily involve delivering customer support via telephone, with an element of administrative task work also.

Successful candidates will be expected to work to a hybrid schedule with some home working required. However, for the initial training period, staff are required to be based in the office on a full-time basis. Leave cannot be taken during this training period (which lasts around 12 weeks) except when agreed before start of assignment.

• Answering calls within agreed timescales, taking personal responsibility to maximise availability for answering calls and delivering an accessible, effective service.
• Working on various administrative tasks at pace.
• Working collaboratively to deliver results and the ability to work within and contribute to a team environment.
• Ability to work in a pressurised telephony environment.
• Good verbal and written communication skills.
• Ability to build rapport with colleagues and customers.
• Ability to work accurately within set deadlines and to achieve targets.
• Basic IT skills with an aptitude for learning new systems.
• Being organised with good time management skills.
• Excellent interpersonal skills and ability to effectively communicate with members of the public.

• five GCSE/GCE passes (at A, B or
  
  C) with Maths and English.