Care Navigator

We are looking for a Care Navigator to join our Care Coordination Team.

Welcome to FCMS!

Pay: £13.00 per hour weekend and overnight enhancements apply

Hours:

16 Hours Flexi - This is a 24/7 service, so flexibility within these hours will be required, to deliver the service needs.

Accountable to: CATS Operational Manager

Base:
Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from remote work also available

CLOSING DATE: 23 AUGUST 2026

* Please note that our roles are not being considered for sponsorship at this time*

Main duties of the job

Overview of Role:

To provide administration support to the Care Co-ordination Service.

To provide a fast, accurate and effective patient telephony service.

To provide administrative support to clinical staff

To undertake an intensive internally based training programme

To be able to use the relevant software in a safe, effective, and efficient manner and to undertake any other recognised training for development.

To take, record and process information received, accurately and concisely, using nationally recognised software. Relevant information will need to be identified and logged as data on to a computer.

To use the telephone and remain empathetic, whilst gaining important information.

Accurate data input of special patient information such as end-of-life care and long-term health conditions.

To work effectively under pressure in a calm and confident manner, whilst remaining sensitive to the caller and patients needs.

To undertake all relevant training consistent with the requirements of the post.

Accessing personal and confidential data

Always ensuring full patient confidentiality, adhering to Information Governance Policies

To undertake any clerical work, administrative, data inputting and any other duties relevant to FCMS (NW) Ltd activities, always following strict protocols and procedures.

To work with external organisations effectively including Trinity Hospice, North-West Ambulance Service, Blackpool Teaching Hospitals, GP Practices, and Blackpool, Fylde, and Wyre Neighbourhoods.

To provide clear and concise information to all patients and external agencies

To support, when necessary, the wider team, in fulfilling the duties of the System Deflections team

The post holder is expected to always carry out their duties in a highly courteous, sympathetic, and helpful manner.

To attend any meetings as and when required

To assist the management team when required

To be flexible and work a variety of daytime, evening, weekend, overnight and bank holidays hours on rotation and, when required, to cover for holiday and sickness.

To always adhere to FCMS Policies and Procedures

Staff often remain seated, at one desk, for most of the working day.

Work pattern can be interrupted by the telephone or staff enquiries.

Workload regularly re‑assessed and prioritised to meet required deadlines.

The working day can be varied, and, within minutes, this can include dealing with people who have complex physical health needs, people who have called 999 because they believe they require an ambulance, a general enquiry regarding services, or a patient who cannot utilise mainstream primary healthcare due to historic behaviours. Other days may be quite monotonous and involve processing Care Co‑ordination Notes, to ensure vulnerable patients are able to receive the best healthcare to meet their needs.

Requirement for tact and diplomacy when dealing with queries from patients, relatives, staff and Medical representatives.

Supporting vulnerable patients and callers

Managing situations that can often be emotional, given the patients health status.

Managing stressful situations i.e., workload and time pressures

Dealing with conflict, over a variety of issues

Ability to remain calm when other people are panicking or distressed.

Work with the IT support team, to ensure effective management of Information and Communications Technology within the service.

Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.

Maintain…