Clerical Officer Health Records B2

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

To support effective clinical care by delivering efficient Health Records, administrative, clerical and receptionist services. The role involves maintaining accurate and confidential patient records, managing patient information systems, and handling a high volume of calls to book, amend and cancel outpatient appointments while providing excellent service to patients.

Band 2 roles are not eligible for sponsorship under the Skilled Worker or Health and Care Worker visa routes.

All other roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Permanent, Full-time

Shift Pattern
- Monday & Friday: /60 - Tuesday/Wednesday/Thursday: /60

Base location
- Glasgow Royal Infirmary

• Provide an efficient Health Records service to support effective clinical care.
• Administer and process outpatient clinic, day case and inpatient admission appointments accurately.
• Ensure patient health records remain confidential, secure and available when required.
• Deliver administrative, clerical and receptionist services.
• Maintain electronic and paper-based patient record systems.
• Ensure patient information is accurate, confidential and up to date.
• Continuously check and update patient demographic and administrative details on the Patient Management System.
• Handle high volumes of incoming and outgoing telephone calls.
• Book, cancel and rearrange outpatient appointments.
• Provide patients with clear, accurate and helpful information.

• National 4 or Level 1 qualification in three subjects, including English, or equivalent.
• Computer literate with good keyboard skills.

• General administration, office or previous clerical experience.
• Previous reception experience.
• Experience using a Patient Management System.

• Training will be provided for the Patient Management System if required.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

NHS Greater Glasgow and Clyde (NHSGGC) recognises the importance of work-life balance and is committed to offering a range of flexible working options where service needs allow. For roles where less than full‑time hours can be accommodated, and where the tenure is listed as “various”, we encourage applications from individuals seeking flexible working arrangements. Flexible working will be included as a topic for discussion during the recruitment process.

NHS Greater Glasgow and Clyde encourages applications from all sections of the community. We are committed to promoting equality, diversity and inclusion and are proud of the diverse workforce we employ.

By signing the Armed Forces Covenant, NHSGGC has pledged its commitment to being a Forces Friendly Employer. We welcome applications from across the Armed Forces Community and recognise military skills, experience and qualifications throughout the recruitment and selection process.