Early Administrator

Job Introduction

Are you an organised and compassionate administrator who thrives in a fast-paced environment? Do you enjoy supporting families, working collaboratively with professionals, and ensuring no detail is overlooked?

We’re looking for an Early Help Administrator to join our dedicated Early Help Team. This is an exciting opportunity to play a vital role in supporting children, young people, and families by helping to coordinate services, manage referrals, and ensure the smooth running of Early Help Assessment (EHA) and Team Around the Family (TAF) processes.

Every day, your work will contribute to better outcomes for families and help professionals deliver timely and effective support where it matters most.

This is a part-time role (22.5 hours per week) worked across 4 days per week.

This role covers the whole of our Lancashire Children and Families service and offers mainly remote working with some travel to offices and hubs throughout Lancashire required.

• Be the first point of contact for enquiries via phone, email, and Microsoft Teams
• Support the administration of Early Help Assessments (EHA), Team Around the Family (TAF) meetings, and SEND processes
• Process referrals and ensure information is recorded accurately on relevant systems, including EMIS
• Manage busy inboxes, triage requests, and elevate urgent concerns appropriately
• Coordinate and schedule TAF meetings across a range of platforms
• Prepare and distribute documentation, invitations, and correspondence
• Maintain electronic diaries and support effective communication between professionals and families
• Produce reports, maintain spreadsheets, and support performance reporting and audits
• Ensure high standards of confidentiality, record keeping, and data quality at all times.

• NVQ Level 3 in Business Administration or equivalent administrative experience
• Previous experience in a busy administrative, secretarial, or customer service environment
• Excellent organisational and prioritisation skills
• Strong attention to detail and accuracy
• Experience managing multiple tasks and deadlines
• Confident communication skills, both written and verbal
• Good working knowledge of Microsoft Office, including Word, Excel, Outlook, and Teams
• The ability to handle sensitive and confidential information professionally.
• Customer-focused and approachable
• Calm under pressure
• A proactive problem-solver
• Comfortable working independently and as part of a team
• Passionate about making a positive difference to children, young people, and families.

Applicants must be available to interview on Wednesday 23rd September and/or Thursday 24th September.

At HCRG Care Group, our values of Care, Think, Do are at the heart of everything we do. We are committed to creating a supportive and inclusive workplace where colleagues can develop, grow, and make a real impact.

In return, you'll benefit from:

• Meaningful work that positively impacts local communities
• A supportive and collaborative team environment
• Opportunities to learn and develop your career
• Flexible and hybrid working arrangements
• A role where no two days are the same.

As an Early Help Administrator, you’ll be part of our valued team based in our Lancashire Children and Families service. You will feel valued as an Early Help Administrator within HCRG Care Group, receiving access to exclusive rewards and benefits including:

• A salary of £24,853 - £27,387 FTE with access to our group pension
• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life’s emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing – from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through…