Support Worker

Employment Type

Part time Required to work Fridays

Location Hybrid
· Wirral, UK Combination of home working and Wirral venues

Team Support Worker

Seniority Junior

• Closing:5:00pm, 11th Sep 2026 BST

To provide a range of administrative support for a range of projects across the organisation. The post holder will:

Carry out administrative tasks to aid the delivery of projects and services

Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.

Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.

Assist with the input of confidential financial and human resources information.

Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media, and other digital methods.

Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels

Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions

Undertake training to ensure that knowledge and skills are maintained.

Prepare for, attend and take meeting minutes.

Support the wider Support Worker team, with reception duties at our venues

Carry out fire marshall and first aid duties

Ensure Data Protection and other mandatory training is completed on an annual basis.

Ensure all work conforms to Citizens Advice Wirral’s systems and procedures.

Demonstrate a commitment to the aims and policies of Citizens Advice

Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

Recognise the importance of safeguarding procedures within the organisation. Ensure that any concerns, disclosures or allegations of abuse are immediately reported, following the correct procedure.

To attend occasional out of hours events in conjunction with the work of Citizens Advice Wirral and participate in fundraising activities.

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

Whilst all criterions below are important, those under the essential heading are the key requirements. You should pay particular attention to these areas and provide evidence of meeting them. Failure to do so may mean that you will not be invited for interview

• Carry out administrative tasks to aid the delivery of projects and services

• Undertake a range of correspondence activities across the wider organisation including dealing with post and correspondence, typing, scanning, copying and filing, in accordance with established systems and procedures.

• Phone and engage with clients to book appointments, carry out triage assessments, assess the outcomes of their involvement with the service.

• Assist with the input of confidential financial and human resources information.

• Communicate with clients, staff, volunteers and external organisations using email, telephone, webchat, social media, and other digital methods.

• Support the Communications Officer to create publicity materials including posters, other ad hoc publications and to publish information on our social media channels

• Support and line managing volunteer support worker including carrying our their supervision and appraisal sessions

• Undertake training to ensure that knowledge and skills are maintained.

• Prepare for, attend and take meeting minutes.

• Support the wider Support Worker team, with reception duties at our venues

• Carry…