Case administrator

Case Administrator (AO) - Probation Services

Location:

London (Mitre House, Borough High Street)

• Pay rate: £14.91 per hour
• Working pattern: 37 hours, Monday to Friday (3 days in office / 2 days working from home)

If you're organised, confident with information systems, and you enjoy making sure important details land accurately and on time, this is a role where your admin support genuinely matters. Our Client is looking for a Case Administrator to help keep offender records, schedules and documentation running smoothly within a busy operational environment.

• Set up and maintain offender information on approved databases and paper systems as part of case documents
• Arrange all required appointments listed in the Initial Sentence Plan, ensuring nothing is missed
• Share relevant information with the Offender Management Team, Interventions Unit and/or Visor Unit as needed
• Produce, update and maintain case and report lists to a high standard (including documents that may be shared externally)
• Support administration for court-based and sentence-related activities, keeping files and records complete and up to date
• Receive and distribute information across multiple channels (telephone, email, post, trackers), responding appropriately
• Maintain accurate diaries and provide an effective reception and telephone enquiry service
• Keep data consistent by checking for missing/inaccurate information and taking the right steps to correct it
• Input and maintain information in computerised record systems and spreadsheets, including statistical tracking
• Support monitoring of compliance/non-compliance and help with enforcement administration where required
• Organise resources and equipment needed for case activities, and report faults/hazards promptly
• Attend meetings as appropriate and provide administration support, including note-taking when required

• Strong IT capability, with confidence using MS Office (especially Word, Excel and PowerPoint)
• Strong verbal and written communication skills, with the ability to interact professionally with a wide range of people
• Basic numeric skills and a careful, detail-focused approach to records, data and paperwork
• The ability to work on your own initiative while maintaining accuracy and timeliness
• Confidence handling sensitive situations calmly, including where people may be in crisis or display challenging behaviour
• A practical, organised mindset-able to prioritise workload and keep records and schedules flowing

Ready to bring structure, accuracy and calm to a role that keeps cases moving?

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.