Compliance Admin Support Assistant; FTC)

About you

Location
:
Wooburn Green, High Wycombe

Hybrid working
:
Minimum two days per week in the office, three days per week working from home

Salary
: £26,614 + excellent benefits

Contract
:
Fixed term contract, 12 months

Hours
: 37 per week

Are you looking to join a growing, values-led organisation with a clear social purpose? At Settle Paradigm, we're proud to be the largest housing group in the region, managing over 30,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build.

Through our merger we've brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve. If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, we'd love to welcome you on our journey. Together, we're building a better future.

As part of this, we are strengthening our compliance and safety functions to ensure our homes remain safe, well maintained and fully compliant.

We are looking for a Compliance Admin Support Assistant to join our M&E Compliance team. This team plays a vital role in ensuring our homes meet all mechanical and electrical compliance requirements. You will support servicing programmes, contractor management, certification checks and compliance reporting across areas such as M&E, asbestos, water hygiene, lifts and electrical safety.

You will help plan and schedule servicing, raise purchase orders, review completed works, upload certification and maintain accurate records in our compliance systems. You will also support the asbestos workstream by reviewing surveys and removal documentation, updating digital registers and working with CSV data (raw data).

This role is ideal for someone organised, confident using systems and comfortable working with contractors, technicians and customers. You will help deliver a safe, compliant and customer-focused service.

• Provide administration support across M&E, asbestos, water hygiene and lifts
• Allocate planned, reactive and remedial works to contractors
• Raise purchase orders and process invoices within agreed time frames
• Review remedial works and challenge contractor inconsistencies
• Upload certification, surveys and compliance documents
• Extract data from internal and external portals to produce reports
• Prepare analysis for subcontractor meetings, organize meetings and take minutes
• Make courtesy calls to customers and support communication of planned works
• Manage customer expectations and respond positively to enquiries
• Support cross-team working and departmental targets
• Provide project support to the M&E Manager when required
• Follow health and safety and safe working practices
• Order parts and materials within authorised values
• Issue work to contractors within authorised values
• Report situations outside the remit to the M&E Manager

• Accurate and timely compliance administration
• Strong contractor communication and well-managed servicing programmes
• High-quality documentation and certification uploaded correctly
• Clear reporting and data analysis supporting compliance performance
• Positive customer communication and satisfaction
• Effective support to the wider compliance team

• A team player with good communication skills
• Experience handling maintenance calls, technicians, contractors or customer service administration
• Confident using Microsoft Office, Outlook, SharePoint, Teams, CMMS and contractor portals
• Experience liaising with contractors and supporting contract management
• Experience handling…