Administrator, Office Administrator​/ Coordinator, Administrative​/Clerical

Agency:
Care & Repair Monmouthshire and Torfaen

Location:

Mamhilad, Pontypool (Hybrid remote)

Hours:

28 per week (Tuesday - Friday)

Care & Repair Monmouthshire and Torfaen has an exciting opportunity for an experienced and highly motivated
Administrator
to join our friendly and successful team.

This is an excellent opportunity for someone with experience as an
Administrator, Administrative Assistant, Office Administrator, Business Support Administrator or Customer Service Administrator
who is looking for a rewarding part-time role.

Working
28 hours per week
, you will provide high-quality administrative and business support across the Agency. The role offers a
mix of office-based and home working
, with the working arrangement agreed in consultation with the successful candidate. Your working pattern will be Tuesday – Friday with some flexibility if required.

You will play an important part in supporting our adaptations service and will regularly communicate with clients, family members, contractors, health and social care professionals, and partner organisations.

As our Adaptations Administrator, your duties will include:

• Providing day-to-day
  administrative and office support
• Data entry
  and maintaining accurate electronic records
• Using organisational
  databases and information systems
• Scanning, filing and general document management
• Answering telephone calls and responding to enquiries
• Providing excellent
  customer service
  to clients and partner organisations
• Taking accurate
  meeting minutes
• Processing and administering
  invoices for payment
• Liaising with clients, family members, contractors,
  health and social care professionals
  , and other partner organisations
• Using
  Microsoft Office 365
  , including
  Word, Excel and Outlook
• Issuing
  work orders
  to contractors and in-house adaptations operatives
• Supporting the wider team with general administrative duties as required

We are looking for a reliable, organised and customer-focused administrator who enjoys working as part of a team and can manage a varied workload.

You will have:

• Previous
  administration or office-based experience
  , or relevant qualifications
• Excellent organisational and
  administrative skills
• Strong written and verbal
  communication skills
• Good attention to detail and a commitment to maintaining accurate records
• Confidence using computers, databases and digital systems
• Excellent working knowledge of
  Microsoft Office
  , particularly
  Word, Excel and Outlook
• The ability to prioritise tasks and work effectively in a
  fast-paced environment
• The ability to work independently and use your own initiative
• A flexible and positive approach to meeting changing business needs
• The ability to work effectively as part of a small, supportive team

Experience of
data entry, invoice processing, database administration, minute taking, customer enquiries or contractor administration
would be particularly relevant to this position.

This is a rewarding opportunity where your work will contribute directly to services that
make a real difference to people’s lives
.

You will join a small, friendly and supportive team where you will be given the guidance, clarity and support you need to succeed. We value collaboration, communication and ensuring every member of the team feels included and supported.

The
hybrid working arrangement
also provides a combination of office-based working and working from home.

Successful applicants will be subject to a
DBS check
.

For further information about the role and application process, please visit the
Resources
section.