Deputy Registrar and Administration Assistant

Deputy Registrar and Administration Assistant

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Salary 23,256 - £27,848 per year

Contractual hours 29.6

Basis Part time

Region Permanent / Part-Time

Job category/type Administration / Clerical, Bereavement Services

The primary base for this role will be the Civic Offices, but we also provide services at the Reading Museum and Town Hall and from the Archives, based at the Crematorium office in Caversham. Please note that this position does not offer remote or home working options at this time.

We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success. Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.

About the role

Reading Registration Service registers around 5,000 births, 2,500 deaths and 400 marriages every year and no two days are ever the same. We work closely with, and are governed by, the General Register Office, part of HM Passport Office, to deliver the service from the Civic Offices. You will be responsible for the timely registration of births, still-births, deaths and marriages within the Borough of Reading and will meet daily with the public to gain the information required by law.

As a Deputy Registrar you will deputise for the Principal Officers registering births, still-births and deaths, issuing and accounting for secure certificate stock, issuing burial and cremation documents and taking payments. We are a busy office so you will need to be highly organised, good at prioritising and have excellent attention to detail whilst delivering a first-class customer experience.

You will report into the Operations Manager, who may assign other duties such as taking notices of marriage and civil partnership, registering marriages, copy certificate production and other general administrative tasks. You can therefore expect to enjoy a varied workload alongside the opportunity to develop your registration career. The Service is serious about investing in its staff and is currently supporting a candidate through the National Accredited Programme for Registrars.

About you

You will be experienced in dealing with the public both face-to-face, by email and over the telephone. You will have experience of working with a variety of stakeholder organisations and can demonstrate a confident, polite, and professional manner. Previous experience of registration would be an advantage, but full training will be provided for the right candidate.

Due to the important, legal nature of the role, attention to detail and a high level of accuracy are essential requirements. In addition, good listening and communication skills that demonstrate an ability to deal effectively and compassionately with people from diverse backgrounds is also a key requirement.

You will be a good team player, who can demonstrate a high level of personal accountability, together with a flexible and positive approach. The following will also help you hit the ground running:

• You will have strong IT and organisational skills and the ability to prioritise work in a busy office environment.
• We expect to see a good general standard of education, preferably at level 3 or equivalent.
• You must be of smart appearance, appropriate for meeting with the public and attendance at all ceremonies
• The ability to travel throughout the Borough is essential so you must have your own transport and, if applicable, motor insurance must include business use.

Some weekend work is necessary, including attendance at marriages / civil partnerships at other approved…