Business Support Assistant - CAMHS

NHS Greater Glasgow and Clyde (NHSGGC) is one of the largest healthcare systems in the United Kingdom, employing approximately 40,000 staff across a wide range of clinical and non-clinical professions and roles. We deliver acute hospital, primary, community and mental health services to a population of over 1.15 million people, and to a wider population of 2.2 million when regional and national services are included.

The post forms part of the Specialist Children’s Services (SCS) Business Support Team, providing comprehensive secretarial and administrative support to the In-Reach and Specialist Children’s Services teams. The role involves working independently for much of the time, requiring a strong understanding of the services supported, while contributing to a wide range of administrative and secretarial functions.

All roles will be assessed for sponsorship eligibility in line with current Home Office requirements. NHS Greater Glasgow and Clyde (NHSGGC) can only issue a Certificate of Sponsorship (CoS) where these are met.

Permanent, full-time

Shift Pattern - 9 am- 5 pm Monday - Friday and 8 am- 4 pm Monday
- Friday

Base location
- Queen Elizabeth University Hospital

• Provide comprehensive secretarial and administrative support.
• Process referrals and maintain accurate records.
• Manage telephone calls, enquiries, and emails.
• Undertake audio typing and minute-taking.
• Collate and update micro-strategy data using electronic patient management systems.
• Carry out ad hoc administrative duties to support service delivery.
• Work closely with Senior Business Support Assistants, providing updates and progressing operational tasks.
• Prioritise workload effectively to meet service demands.
• Contribute as an effective member of the wider business support team.

• Competent in the use of a range of computer packages, demonstrated through experience or qualifications such as ECDL.
• Holds a recognised Administration qualification, such as:
• HNC in Secretarial Studies or Business Administration, or
• SVQ Level 3 in Administration, or
• Significant relevant equivalent practical experience.
• Good knowledge of office procedures and administrative systems.
• Previous experience in a secretarial or administrative role.
• Strong organisational, communication, and workload management skills.
• Full induction and on-site training will be provided.

We offer a wide range of supportive policies designed to enhance your employee journey, including a comprehensive Employee Assistance Programme, Cycle to Work Scheme, bursary scheme and extensive learning and development opportunities.

As an NHS Scotland employee, you will be entitled to:

• A minimum of 27 days annual leave, increasing with length of service, plus public holidays
• Membership of the NHS Pension Scheme, including life insurance benefits
• Salary Sacrifice Car Benefit Scheme
• Development opportunities including study bursaries, e-learning and classroom-based courses
• Enhanced pay for working public holidays
• NHS discounts on a wide range of goods and services
• Confidential employee support and assistance, including counselling and psychological therapies

If you would like to find out more, we would love to hear from you.

Kirsteen McGowan, Assistant Business Support Manager
- Kirsteen.mcgowant -

Details on how to contact the Recruitment Service and the Recruitment Process:

• Show us the real you:
  Your application should reflect your skills, experience, and motivations authentically.
• Use…