Receptionist​/Administrator

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At Leeds and York Partnership NHS Foundation Trust (LYPFT), we strive to provide high-quality mental health and learning disability services as an employer of choice. We can only achieve this by putting our staff and the people using our services at the centre of everything we do. This starts with the people we employ. We recruit based on values and qualifications (where required) and believe lived experience is an advantage.

We look for potential, not perfection, and this means that together, we are as diverse as the communities we care for.

Simply put, we seek out people who care, act with integrity and have the right skills. We want to add to our incredible colleagues, students and volunteers who share these principles, with people like you, who find empathy comes easily and who treat everyone with respect without thinking. Search our latest jobs to start your journey with us.

We are looking for a committed, reliable administrator to join our administrative team who will assist in welcoming, supporting and directing all visitors to the Newsam Centre. You will be directed and guided by the Team coordinator but will at times work using own initiative within the boundaries of the role.

We provide a high-quality support service which is integral to the success of the service, and we are looking for someone who feels they can enhance the admin provision already being provided.

You will be an experienced team player who has the skill, knowledge, and the right attitude able to assist in the delivery of a high quality, reception service. You will be self-motivated and able to work effectively, in what can at times be a pressurised environment. You will have good networking skills able to approach, discuss and advise visitors within the boundaries of the role.

You will have the following skill and experience, note taking experience, basic word processing skills. Previous experience in a similar administration post will be beneficial, proficient user of the Microsoft package.

The role will also require excellent and proven communication skills, organisational skills, basic word processing skills with some knowledge/experience of digital dictation systems. You will have the ability to work independently but able to accept direction from the Line Manager as required.

As the first point of contact for visitors, patients, and staff, the receptionist plays a vital role in creating a welcoming and professional atmosphere.

Key responsibilities include:

• Greeting and directing visitors to the appropriate service
• Managing telephone enquiries and providing accurate information
• Supporting administrative tasks to ensure smooth day-to-day operations
• Maintaining confidentiality and demonstrating empathy when dealing with sensitive situations

The role requires excellent communication skills, strong organisational ability, and a commitment to delivering outstanding customer service in a healthcare setting.

Therefore, the following experience is essential:

• Photocopying etc.
• Basic knowledge of office systems and processes
• Basic Working knowledge of Microsoft Office, in particular Microsoft Word, Outlook
• Knowledge of other MS Office software (Desirable).
• Understands the responsibilities of working with confidential information
• Able to demonstrate a working knowledge of communication systems e.g. e-mail, telephone
• Basic knowledge of Mental Health Services (Desirable).
• Good communication skills are all key skill for the role.

PLEASE NOTE THIS IS AN OFFICE BASED ROLE WITH NO OPPORTUNITIES TO WORK FROM HOME

The Leeds and York Partnership NHS Foundation Trust (LYPFT) is the main provider of Mental Health and Learning Disability services in Leeds. We also provide specialist inpatient services in York and some highly specialised services across the country. As a teaching trust with strong links to local universities, we are a centre of excellence for teaching, research and development.

There are many benefits of working for LYPFT including fantastic employee wellbeing support, 27 - 33 days annual leave, flexible working and remote working arrangements, the NHS Pension Scheme, coaching, support and opportunities for career development and training and…