Virtual Assistant - Operations
Job Description & How to Apply Below
Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in:
Selectively recruiting the top 1% of industry professionals
Delivering in-depth training to ensure peak performance
Offering superior account management for seamless operations
Embrace unparalleled professionalism and efficiency with Triple—where we redefine the essence of remote hiring.
Job Summary:
We’re looking for a highly organized, proactive, and detail-oriented
Virtual Operations Associate
to join our team. This role is ideal for someone who enjoys keeping things organized, working with data and systems, coordinating with people, and making sure tasks move smoothly from start to finish.
You’ll work across a variety of administrative and operational activities, using tools such as
Excel/Google Sheets, email, online platforms, and internal systems . The role offers exposure to different business processes and is well suited for someone who is comfortable working independently in a remote environment.
What You'll Do:
Manage day-to-day
administrative and operational activities
and ensure tasks are completed accurately and on time.
Manage
emails, spreadsheets, documents, trackers, and online systems , keeping information organized and up to date.
Conduct
online research and information gathering
to support business requirements and ongoing projects.
Maintain and update
reports, trackers, databases, and operational records .
Coordinate with internal teams, follow up on pending tasks, and ensure timely communication and updates.
Prioritize multiple assignments and manage your workload effectively to meet deadlines.
Review information carefully, identify
errors, discrepancies, or missing details , and take appropriate action.
Follow established
SOPs and processes
while continuously looking for ways to improve efficiency and accuracy.
Handle company and client information with
confidentiality, professionalism, and attention to detail .
Quickly learn and adapt to new
tools, software, systems, and workflows .
Support additional operational or administrative projects as the business grows.
Consistently maintain high standards of
accuracy, productivity, turnaround time, and quality .
What We're Looking For:
3+ years of full-time professional/corporate experience
in administration, operations, virtual assistance, back-office support, coordination, MIS, or a similar role.
Strong
written and verbal communication skills .
Bachelor's or Master's degree.
Strong working knowledge of
Microsoft Excel / Google Sheets , including formulas, pivot tables, and data visualization.
Excellent
organization, time management, and follow-up skills .
Strong attention to detail with the ability to spot errors and inconsistencies.
Ability to work
independently and manage priorities in a remote environment .
A proactive approach to problem-solving—you don't wait to be told about every issue before taking action.
Comfortable learning new software, tools, and processes quickly.
Ability to collaborate effectively with team members and stakeholders.
Good to Have:
Experience working with
US-based clients or teams .
Previous experience in
US healthcare, insurance, medical billing, or healthcare administration .
Experience working with CRM, project management, communication, or other cloud-based business tools.
Previous experience in a
remote or virtual work environment .
Schedule (US Shifts Only)
Eastern Time - 6:30 p.m.
- 3:30 a.m. IST, Monday - Friday
Pacific Time - 9:30 p.m.
- 6:30 a.m. IST, Monday - Friday
Logistical Requirements
Quiet and brightly illuminated work environment
Laptop with Minimum 8GB RAM, I5 8th gen processor
720P Webcam and Headset
A reliable ISP with a minimum speed of 100 Mbps
Smartphone
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