Receptionist - Outpatients Department; Band 2

Main area Reception Grade NHS AfC:
Band 2 Contract Permanent Hours Part time - 22.5 hours per week (To be worked over 3 days per week (Monday, Tuesday and Friday)) Job
-ADM2

OPD-A2177

Employer North Cheshire and Mersey NHS Foundation Trust Employer type NHS Site Warrington Hospital Town Warrington Salary £25,272 per annum, pro rata Salary period Yearly Closing 04/10/2026 23:59 Interview date 13/10/2026

Part-time - 22.5 hours per week over days per week (Monday, Tuesday and Friday)

The main duties of the post will include booking patients into clinics and making follow up appointments as well as the accurate coding of Outpatient procedures, and ensuring all outcomes and DNAs are recorded in a timely manner. The post holder will provide a full and comprehensive reception service to Outpatient clinic areas across hospital sites and community locations.

Reception cover on a busy main Out-patient desk. You will be dealing with the public in a face to face setting. Booking patients into clinics using the hospital system. Making follow up appointments using Outcome system.

You will be expected to work across both sites Warrington, Halton and community services.

North Cheshire & Mersey NHS Foundation Trust is a caring and compassionate organisation that is both ambitious and innovative. We are committed to delivering the best outcomes for our patients and providing a positive experience of our staff. We aspire to be outstanding for our patients, our communities and our staff and are committed to being a great place to receive healthcare, work and learn.

Straddling the neighbouring boroughs of Warrington and Halton we are part of the Cheshire and Merseyside Integrated Care system. Our hospitals are ideally situated to meet the growing healthcare needs of the 330,000 population of these boroughs.

Warrington Hospital is home to our emergency, critical care and maternity services, Halton Hospital is focused on elective procedures and the Runcorn Urgent Treatment Centre, although many services are offered at both sites and in community hubs.

A CQC-rated ‘good’ organisation with ‘outstanding’ features, we are working towards university hospital status, having achieved teaching hospital status in 2019.

Our workforce of nearly 5,000 across both sites comprises more than 50 nationalities. We strive to be an equal, diverse and inclusive employer, which is recognised as a pioneer in its equality, diversity and inclusion work. The Trust is proud to have achieved numerous external accreditations and is working towards achieving the Anti-Racist Organisation Framework, recognising the importance of anti-racism in all that we do.

The duties of the post holder include booking patients into clinics and making follow up appointments as well as the accurate coding of Outpatient procedures, and ensuring all outcomes and DNAs are recorded in a timely manner. The post holder will provide a full and comprehensive reception service to Outpatient clinic areas across hospital sites and community locations.

FULL JOB DESCRIPTION ATTACHED

• Experience of dealing with the public in a face-to-face setting.
• Previous reception experience, within a medical setting.

• Customer Care course

• Basic keyboard skills
• Ability to adapt to changing practices.
• Have a positive and enthusiastic approach to work.
• Knowledge of in-house systems

Further Information

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