Family Hub Business Support Officer

We are looking for a full time enthusiastic, motivated and experienced Family Hub Business Support Officer to join our Children and Families Service. This is an exciting opportunity to play a key role in the development and delivery of the Best Start in Life Family Hub model across the South of Cheshire East. The role is to assist in ensuring high-quality business support services that help improve outcomes for children, young people and families.

You will be responsible for managing a team of Family Advisor’s and ensuring the provision of excellent administrative and business support services across Family Hubs. You will assist with the collection and reporting of Family Hub performance data, support financial procedures, and ensure systems and processes enable effective service delivery.

• Recruit, develop and manage the administrative and financial procedures and systems either directly or through the deployment of administrative resources, to ensure that the work is progressed within agreed timescales and in accordance with operational procedures.
• Coordinate the allocation of resources across the locality to ensure that physical resources are properly and safely staffed at all times, providing optimum efficiency.
• Respond to routine and complex enquiries embedding our local Making Every Contact approach to connect customers with a range of internal and external services.
• Ensure that proper and accurate records are maintained and communicated and that follow up action is taken and monitored.
• Supervise and motivate the Family Advisors in order to ensure that day to day work is progressed according to agreed timescales, schedules and within defined procedures and that problems are identified and addressed.
• Induct and train Family Advisors to ensure that they are competent to undertake the required tasks commensurate with the principal responsibilities of their jobs.
• Maintain performance management systems to facilitate a needs led approach linked to commissioning.
• Escalate and seek advice on any issues relating to safeguarding.

We are looking for someone who can demonstrate:

• Experience of managing or supervising administrative or business support teams.
• Experience of working with information management systems and maintaining data quality.
• Strong organisational skills.
• Experience of financial administration.
• Excellent communication.
• A commitment to improving outcomes for children, young people and families.
• Proficiency in Microsoft Office applications, particularly Excel.

To find out more about the essential and desirable criteria for the role please view the attached job description specification document.

• Enhanced annual leave - Start with an impressive 34 days of annual leave (including bank holidays) from day one, and watch it grow to 39 days after just five years of service
• Purchase of annual leave –Want more time off? You can purchase up to 10 extra days of annual leave each year, giving you the flexibility to balance work and life just the way you want (Pro-rata for part-time staff)
• Flexible working pattern - Enjoy a 37-hour standard full-time work week with the added perks of flexi-time and hybrid/remote working arrangements where possible. Your work-life balance just got a whole lot better
• Salary sacrifice green car scheme - Drive green and save green! Lease a brand-new electric or hybrid car through our salary sacrifice scheme.
  There’s no credit checks, no deposits
  , just significant savings and exclusive offers on a three-year lease
• White goods salary sacrifice scheme -Upgrade your home with ease. Purchase home and electronic items through our salary sacrifice…