Data Verification Specialist

Fully Remote Remote
- Required location in WI or MI

Full-time

The Registry, Inc. is dedicated to recognizing and celebrating the accomplishments of educators who nurture and educate children from birth to 12 years of age. Our organization is committed to accurately verifying and tracking professional achievements and growth through various membership opportunities for early childhood care and after school educators across the states of Michigan (Mi Registry), Minnesota (Achieve), and Wisconsin (Wisconsin Registry).

Supervised by: Director of Operations
- Michigan

Work Location: Fitchburg, WI (Hybrid or Remote)

FLSA Classification: Non-Exempt

The Data Verification Specialist (DVS) delivers accurate and timely data entry while processing individual membership applications using an online database. In support of this process, the DVS provides quality customer service, technical assistance, resource referrals, and professional development guidance to Early Childhood Care and After school Educators. This position requires speed, accuracy, attention to detail, and high-level communication skills to ensure both applicant and team success.

• Membership application processing:
• Prepare and match application materials to user profiles using the online database.
• Uphold data privacy while handling and reviewing confidential information.
• Follow established policies and procedures to determine best practices for each phase of the application process.
• Enter data elements from paper/electronic documents into an online database quickly, without duplication or errors.
• Adhere to application processing timeline and individual productivity expectations.
• Customer Service:
• Provide clear, effective and high-quality verbal and written support to applicants in person, via email, and/or by phone. Document all incoming requests for support using the Zendesk customer service platform.
• Teamwork and
  
  Collaboration:
  
  
• Collaborate throughout the membership application process to achieve and exceed the team’s established goals.
• Professionally represent The Registry, Inc while working with state partner agencies, key players, and clients.
• Attend conferences, meetings, events, and provide in-person/virtual guidance.
• Complete additional tasks and responsibilities as needed.

• Minimum of a high school diploma or equivalent; associate degree preferred.
• Previous experience in administrative, customer service, or office settings; preferred candidates will have at least 2 years.

• Fast and Accurate Data Entry: Proficient in data entry with a minimum typing speed of 45 words per minute.
• Computer Competence: Knowledgeable in computer systems and various software, including Microsoft Office (Word, Excel, PowerPoint, and Outlook). Familiar with databases, office equipment, scanners, printers, and Bluetooth devices.
• Customer Service: Committed to providing professional phone support, promptly responding to client requests, and efficiently monitoring and routing calls as needed.
• Technical Troubleshooting: Skilled in investigating and resolving client support requests, ensuring timely and effective solutions.
• Strong Organizational
  
  Skills:
  
  Highly skilled in managing workloads to ensure equity among the team while providing valuable input on system needs and modifications.
• Strong Written and Verbal Communication: Excellent ability to share information clearly and effectively.
• Independent Work Ethic: Capable of managing and completing multiple assignments and priorities with minimal supervision, demonstrating strong organizational skills.
• Effective Interpersonal
  
  Skills:
  
  Able to establish and maintain productive working relationships with personnel at…