Office Administrator Job Wilmington Delaware USA,Administrative/Clerical

Key Responsibilities

Supervise Customer Service Representatives including and is responsible for the performance management and hiring of the employees within that department
Support and assist the branch in meeting goals, requests and Requirements: of the division and Home Office regarding branch audit Requirements:
Manage scale house operations and coordinate special waste documents
Create and maintain monthly commodity report, processes rebates, completes monthly recycling scrap reconciliation forms
Process muni PI's, tracks PI's and keeps up muni quarterly billing spreadsheet
Process manual municipal and commercial billing
Enter new residential accounts and work orders into ERP system
Process credits and sales adjustments up to the established limit
Assist Collections, Accounts Payable departments disposal and fuel reconciliation as needed
Ensure accuracy of all billing including roll-off work orders and process manual billing accounts into the ERP system
Prepare all month end reports including; landfill accrual, commodity, etc and ensure reports are completed accurately and timely
Order and maintain the inventory relating to all office supplies
Assist supervisors/managers with processing payroll for all Branch personnel
Responsible for completing employee data sheets to update employee status, scan ADP reports (active, termed, leave, etc.) in HRIS system
Train new staff on branch procedures, customer service, computer systems, etc
Conduct new hire orientation, prepare and verify completion of new hire packets and ensure packets are sent to Home Office
Maintain and schedule public relations and customer service events for the branch
Back-up on incoming calls and direct messages to appropriate personnel
Conform in all respects with applicable laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors
Perform other reasonable duties and responsibilities as required or requested by management

Knowledge, Skills, Abilities and Competencies

High school diploma; BS/BA in office administration or relevant experience
2-4 years of related experience and/or training
1-2 years of supervisory experience and customer service experience
Equivalent combination of education and experience
Familiarity with office management procedures and basic accounting principles
Excellent organizational and leadership skills
Excellent knowledge of MS Office and office management software (ERP etc.)
Excellent interpersonal and communication skills
Experience with AS400 and Tower is a plus
Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Physical/Mental Demands

Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Sitting and standing for a 5 or more hours
Possess ability to regularly lift/move up to 10 pounds and occasionally lift/move up to 20 pounds.

Working Conditions

Work in indoor office environment 95% of the time.
No travel is expected for this position.
Noise level is usually moderate.