Customer Support Specialist Administrator Remote Job Abu Dhabi UAE/Dubai,Administrative/Clerical

Job Description:

Position Overview

We are seeking a friendly, organized, and detail-oriented Customer Support & Administrative Specialist to join our remote team. This entry-level role combines customer support with day-to-day administrative responsibilities, including customer account maintenance, data entry, request and ticket management, document processing, and record keeping. The ideal candidate communicates clearly, enjoys helping customers, works accurately, and is comfortable using email, chat, spreadsheets, and online business systems.

Previous professional experience is not required
. Training and ongoing guidance will be provided. Recent graduates, career changers, individuals returning to the workforce, and candidates seeking their first professional remote position are encouraged to apply.

Key Responsibilities Customer Support

Respond to customer questions and service requests in a professional and timely manner.
Assist with routine account, order, product, and service inquiries.
Provide accurate information using approved company resources and procedures.
Guide customers through standard processes and appropriate next steps.
Resolve routine concerns and elevate complex or unresolved issues when necessary.
Follow up on pending customer requests and maintain a positive customer experience.

Administrative Support

Prepare and maintain spreadsheets, forms, lists, trackers, and other administrative records.
Process routine administrative requests and assignments.
Maintain internal logs, contact lists, shared records, and digital folders.
Assist with shared inbox management when assigned.
Route documents, requests, and information to the appropriate teams or departments.
Support general clerical and operational activities as required.

Customer Records & Data Entry

Enter, review, and update customer information in company systems.
Maintain accurate customer profiles, account information, and service records.
Document customer interactions, requests, and completed actions.
Review records for accuracy, completeness, and consistency.
Identify and correct missing, duplicate, outdated, or inaccurate information when authorized.
Handle customer and company information confidentially and securely.

Ticket & Request Management

Create, categorize, and update customer support tickets.
Maintain clear and accurate case notes.
Track open, pending, and completed requests.
Monitor deadlines, follow-up requirements, and service status.
Escalate cases requiring specialized assistance.
Close completed requests according to established procedures.

Account & Document Support

Assist with routine customer account maintenance and authorized updates.
Verify customer information before processing changes.
Upload, label, categorize, organize, and retrieve digital documents.
Review routine forms and documentation for completeness.
Maintain electronic customer records and processing logs.
Follow established file-naming, storage, and document-management procedures.

Quality & Accuracy

Review completed work for accuracy and completeness.
Compare submitted information against approved source records.
Identify incomplete, inconsistent, or potentially incorrect information.
Correct routine errors when authorized and report unresolved discrepancies.
Follow established quality-control procedures and help maintain accurate records.

Remote Team Collaboration

Communicate professionally through email, chat, and virtual meetings.
Coordinate customer requests and administrative tasks with other departments.
Provide timely updates on pending or unresolved cases.
Request clarification when instructions or information are incomplete.
Participate in virtual meetings, training, coaching, and team activities.
Remain responsive and dependable during scheduled working…