Complaints and PALS Administrator

Main area Division Corporate
- Administrative Services Grade Band 4 Contract Permanent:
Secondment Hours

• Full time
• Part time
• Flexible working

Employer Cambridge University Hospitals NHS Foundation Trust Employer type NHS Site Addenbrookes Hospital-Division Corporate Town Cambridge Salary £28,392 - £31,157 p.a. pro rata Salary period Yearly Closing 11/10/2026 23:59

To support the management of a professional administration service to the Complaints and PALS department to all its users and colleagues.

1. Provide PALS reception cover as and when required in order to support the PALS Case Managers and Advisors

2. Meet and greet visitors and act as the frontline point of contact to Trust patients, families, carers, service users.

3. Ensure all contacts with the PALS team have access to high quality information and advice from the Trust, with support from senior team members as appropriate/required

4. Complete data input onto the QSIS system when required.

5. To personally acknowledge and respond to complaints within appropriate time frames.

Our Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here.

CUH’s values – Together
- Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Please see the attached Applicant Information Pack (combined Job Description and Person Specification) for key duties and responsibilities.

This vacancy will close at midnight on 11th October 2026.

Interview dates will be communicated to successful applicants.

All appointments with a start date on or after 1 October 2026 will be subject to a 12-week probationary period. This provides a structured and supportive period to help you settle into your role, with regular reviews and feedback.

Right to Work

As there is a 12-week probationary period, successful candidates are expected to have the Right to Work for a period of at least 6 months from the proposed start date. Immigration and Right to Work status will be discussed with successful candidates at conditional offer. CUH will not offer sponsorship to candidates that have applied for a fee waiver.

Due to Home Office immigration rules, a full-time permanent vacancy cannot be filled by individuals on a student visa. Therefore, please be advised that if you are a student visa…