Administrator Team Leader

Be the driving force behind a team that changes lives. At Turning Point, we support people across the UK to overcome drug and alcohol dependency, improve their wellbeing and build brighter futures. Behind every successful recovery journey is an effective, organised and compassionate team ensuring people receive the support they need, when they need it.

We’re looking for an experienced and motivated Administrator Team Leader to lead our administration function across the Herefordshire (West Midlands), supporting both our Opiate and Non-Opiate services. This is an exciting opportunity for someone who enjoys leading people, driving service improvements and ensuring high-quality administrative support in a busy, rewarding healthcare environment.

As Administrator Team Leader, you will oversee and support a county-wide administration team, ensuring the delivery of an efficient, responsive and high-quality service that underpins clinical operations. Working closely with service managers, clinicians and partner organisations, you will play a pivotal role in ensuring the smooth running of our services, helping our teams provide outstanding support to people affected by substance use.

• Leading, motivating and developing a team of administrators across multiple locations.
• Ensuring administrative processes are delivered accurately, efficiently and in line with governance requirements.
• Supporting the Opiate and Non-Opiate teams with key operational activities, including clinic administration and prescription processes.
• Managing administrative resources, finances and allocated budgets.
• Monitoring performance and identifying opportunities to improve ways of working.
• Producing reports and analysing data to support service delivery and performance targets.
• Building strong working relationships with managers, clinicians, commissioners and external partners.
• Coordinating meetings, maintaining records and ensuring accurate minute-taking where required.
• Supporting the delivery of a positive service user experience through excellent administrative practice.

We're looking for a confident and organised leader who thrives in a fast-paced environment and can bring out the best in others.

You will have:

• Experience leading or supervising an administration team.
• A strong background in healthcare, clinical or operational administration.
• Excellent organisational skills and a keen eye for detail.
• Strong IT skills, including experience using data reporting and management systems.
• The ability to prioritise competing demands and meet deadlines.
• Excellent communication and interpersonal skills, with the ability to build positive working relationships at all levels.
• A proactive approach to problem-solving and service improvement.
• Resilience and the ability to remain calm under pressure.

Ideally, you will also have:

• Experience working within substance misuse, healthcare or community services.
• Knowledge of prescription administration processes.
• A management qualification or equivalent leadership experience.

• A full UK driving licence and access to a vehicle, as regular travel between sites is required.
• Flexibility to meet the needs of the service.
• This role offers the opportunity to work from home one day per week.

As a leading health and social care provider with more than 300 locations across England, we take real pride in the services we offer. We run all of our services on a not-for-profit basis; instead, we invest every penny back into our services and people. We never stop believing in change for the better, and we work constantly to improve the lives of the people we support.

• You will get 33 days’ paid holiday a year, increasing with each year of service up to 35 days.
• Plus the option to buy additional holidays and spread the cost.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.