Back Office Administration

Location: Zürich

# Back Office Administration Keep our case and payment process clean, fast and traceable.

Apply now## About the role---We are the most-used platform in Switzerland and now active in Germany too, so our case volume keeps growing. You are the hub between field operations, vehicle owners and accounting. You keep track of deadlines, answer enquiries factually, and make sure every case is fully documented.## Responsibilities--
- * Review and record cases in the system and monitor deadlines
* Process enforcement fee claims, incoming payments and reminder stages
* Answer enquiries from vehicle owners by email and phone
* Review disputes and document decisions so they can be traced
* Prepare receivables, invoices and documentation for accounting
* Maintain and continuously improve templates and workflows## Requirements--
- * Commercial training (KV) or comparable back-office experience
* Excellent written and spoken German;
English, French or Italian a plus
* Precise, structured work even at high volume
* Friendly and matter-of-fact on the phone, including in emotional calls
* Confident with Office, CRM and ticketing systems
* Discretion when handling personal data## What we offer--
- * Regular working hours and a share of remote work
* Competitive employment conditions
* Careful onboarding into our processes and legal foundations
* Full work equipment
* A small, helpful team with flat structures
* Training opportunities and room to shape the function## Apply as Back Office Administration.

Tell us a bit about yourself and upload your CV. We'll get back to you as soon as possible.