Licensing Specialist; Remote

Position: Licensing Specialist (Remote)
# Licensing Specialist (Remote)
Remote Job number:

JR101533###

Job Description:

Licensing Specialist (Remote)
** Primary

Duties & Responsibilities
** At Globe Life, we are committed to empowering our employees with the support and opportunities they need to succeed at every stage of their career. We take pride in fostering a caring and innovative culture that enables us to collectively grow and overcome challenges in a connected, collaborative, and mutually respectful environment that calls us to help Make Tomorrow Better.
** Role Overview:
** Could you be our next
** Licensing Specialist
**** Licensing Specialist
** to join the team!

In this role, you will be responsible for initiating and monitoring the lifecycle of agents appointed by various Globe Life companies, enabling them to sell products for their appointing entity. This role ensures agents meet all required federal and state licensing criteria and that agent data is accurately reflected across internal and external systems.
** This is a remote / work-from-home position.
***
* What You Will Do:

*** Initiate and monitor the lifecycle of agents appointed with various Globe Life companies to enable product sales authorization.
* Maintain accurate agent records across multiple systems (Mainframe, SOAR, CELS, OnBase, and government portals).
* Collect, evaluate, and verify licensing data from multiple sources and update records with urgency and attention to detail.
* Ensure accurate setup of agent hierarchy and licensing information to support downstream processes like commission payments.
* Secure and process sensitive agent information in compliance with internal and external privacy regulations.
* Review appointment requests and ensure agents meet licensing and company criteria.
* Process appointments, terminations, demographic changes, and biographical updates.
* Monitor shared inbox and respond to inquiries from agents, internal departments, or external regulatory agencies.
* Communicate with state Departments of Insurance and vendors on behalf of the company.
* Escalate issues related to workflows, system discrepancies, or agent concerns to supervisors.
* Respond to agent questions via phone and email, offering appropriate guidance and support.
** What You Can Bring:
*** High school diploma or equivalent work experience.
* 0-1 year of relevant administrative or office experience required.
* Experience in insurance or licensing is a plus, but not required
* Basic understanding of administrative or data entry tasks; ability to learn compliance-driven processes through training.
* High attention to detail and accuracy when entering data and handling documentation.
* Ability to maintain confidentiality and follow established procedures for handling sensitive information.
* Willingness and ability to learn multiple systems, including internal platforms and external government portals.
* Basic proficiency with Microsoft Office (Outlook, Word, Excel).
* Clear written and verbal communication skills, with the ability to follow instructions and respond professionally.
* Dependable, organized, and able to stay focused during repetitive or routine work.
* Receptive to feedback and direction from supervisors and team leads.
** Applicable To All Employees of Globe Life Family of Companies:
*** Reliable and predictable attendance of your assigned shift.
* Ability to work full time and/or part time based on the position specifications.
** How Globe Life Will Support You:
*** Competitive compensation designed to reflect your expertise and contribution.
* Comprehensive health, dental, and vision insurance plans because your well-being is fundamental to your performance.
* Robust life insurance benefits and retirement plans, including company-matched 401k and pension plan.
* Paid…