Front Desk Receptionist & Patient Communication Coordinator; Virtual Assistant

Remote Full-time $10k – $12k

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Front Desk Receptionist & Patient Communication Coordinator (Virtual Assistant)

Position Type:
Full-time

Work Hours:

8:00 AM - 5:00 PM EDT

Work Days:
Monday-Friday

Salary: $5–$6 per hour (depending on experience)

Job Code: [EB-Front Desk]

Workplace:
Remote

Preferred Candidate

Location:

Philippines

About the Role

Our client is seeking a highly organized, professional, and patient-focused Virtual Assistant – Front Desk Receptionist & Patient Communication Coordinator to support a growing concierge wellness and aesthetic practice specializing in personalized healthcare, hormone optimization, integrative wellness, and aesthetic treatments.

This role is perfect for someone who thrives in a fast-paced environment, enjoys helping patients, and delivers exceptional customer service with professionalism and empathy. As the first point of contact for patients, you will play a key role in creating a seamless and welcoming patient experience while supporting daily front desk and administrative operations remotely.

You will assist patients with scheduling, appointment coordination, treatment inquiries, follow-ups, patient retention efforts, review outreach, and general communication support. The ideal candidate is proactive, detail-oriented, dependable, and comfortable communicating with patients regarding wellness and aesthetic services.

Scope of Work / Responsibilities

Answer inbound patient calls and inquiries regarding wellness and aesthetic services such as:

• Integrative wellness treatments

• Preventative and personalized healthcare services

• Manage appointment scheduling, rescheduling, confirmations, and calendar coordination

• Conduct patient follow-up calls after procedures and treatments

• Perform patient retention and 4-week follow-up calls

• Send Google review outreach messages and manage review links

• Manage patient messaging and communication

• Assist with calendar and email management

• Provide billing and insurance verification support

• Maintain professionalism, confidentiality, and excellent patient care standards

• Support daily front desk and administrative operations remotely

Top Priorities

• Answer inbound calls promptly and prevent voicemail overflow

• Manage Google review outreach and patient retention efforts

Systems & Tools Used

• Aesthetic Record (EHR and potential phone integration)

• Medical education or degree:
Not required

• Previous experience as a Virtual Assistant:
Preferred but not required

Preferred Qualifications

• Previous experience in a med spa, wellness clinic, concierge medical practice, integrative health clinic, or aesthetic practice preferred

• Familiarity with wellness, hormone optimization, and aesthetic terminology/services

• Experience handling patient communication, appointment scheduling, or virtual reception work is highly preferred

• HIPAA trained and certified preferred

• Experience in customer service, patient care coordination, or virtual receptionist roles is a plus

Skills & Personality Traits

• Excellent verbal and written English communication skills

• Strong phone communication and customer service abilities

• Professional, warm, and compassionate demeanor

• Ability to confidently answer patient questions regarding treatments and services

• Highly organized with strong attention to detail

• Reliable, proactive, and able to multitask effectively

• Comfortable working independently in a remote environment

Basic requirements

• Must be proficient in speaking and writing English very clearly

• Must have relevant work experience

• Be able to submit an NBI clearance and/or Local Police Clearance background check…