Remote Legal Administrative Assistant; CLIO Expert; Dayshift, WFH

This is a remote position.

JOB TITLE:

Customer Support Officer/ Administrative Assistant

Type:

Full Time; 40 hours per week

Rate:$8

AUD/hour

An Admin + Customer Support Virtual Assistant (VA) in the immigration/law field supports lawyers, paralegals, and clients by handling administrative tasks and providing front-line customer service.

• Manage emails, calendars, and appointments
• Organize and maintain client records and legal documents
• Prepare and format immigration forms (e.g., visa applications, petitions)
• Data entry into CRM or case management systems
• Schedule consultations and follow-ups

• Respond to client inquiries via email and chat
• Guide clients on document requirements and next steps
• Handle complaints or concerns professionally
• Ensure a smooth onboarding process for new clients

• Assist in document collection (passports, IDs, proof of funds, etc.)
• Track Final date to receive applicationss and submission timelines
• Coordinate with clients for missing or incomplete requirements
• Maintain confidentiality of sensitive legal information

• Background in
  immigration, legal services, or BPO
  is a strong advantage
• Experience using tools like:
  Case management software (
  Clio
  , MyCase, etc.)
• Knowledgeable in using Microsoft teams
• Previous experience in a similar role (preferred)
• Excellent written and verbal communication skills
• High attention to detail (very important in legal documents)
• Organized
• Punctual and driven.

• Background in
  immigration, legal services, or BPO
  is a strong advantage
• Experience using tools like:
  Case management software (
  Clio
  , MyCase, etc.)
• Knowledgeable in using Microsoft teams
• Previous experience in a similar role (preferred)
  Excellent written and verbal communication skills
• High attention to detail (very important in legal documents)
• Organized
• Punctual and driven.