Administrative Assistant 2

ATTORNEY GENERAL (DEPT OF LAW)

Job Location:

Posting Details:

Job Summary:

The Arizona Attorney General’s Office Civil Litigation Division/Consumer Protection & Advocacy Section is seeking an Administrative Assistant
2. This position will be responsible for processing consumer complaints received in the Consumer Information and Complaints Unit of the Consumer Protection and Advocacy Section of the Attorney General’s Office. This position is responsible for handling sensitive and confidential data entry. Responsible for compiling, inputting, generating and sending a variety of correspondence to consumers, businesses and various agencies; contacting businesses and consumers to obtain information relating to the consumer complaint;

researching consumer and business addresses utilizing various internet research tools in order to obtain a response from the consumer and/or business. This position may also be responsible for reviewing consumer complaints, and/or business responses, and recommend steps for handling. This position is responsible for answering the public inquiry telephone line and speaking with English and Spanish speaking consumers who call for assistance;

disseminating public information; responsible for reading computer screens and giving updates to consumers and businesses who contact our office. Position works in a team environment to accomplish job duties and goals. Regular attendance is required. Other duties as assigned. Remote Options:
This position may be eligible for Remote Work three days a week.

Job Duties:

Updates any and all computer information regarding consumer complaints in database, and monitors system for accuracy. Responsible for timely entry and letter batch processing, opening of files, scanning and copying files. Generates letters, mailings, reports, and processes incoming mail. Answers public inquiry telephone line and speaks with general public who call for assistance and information. Initiates outbound calls to gather information, conduct follow-ups, and provide updates as needed.

Knowledge, Skills & Abilities (KSAs):

Knowledge

• Knowledge and understanding of policies and procedures as pertaining to confidentiality.
• Knowledge of principles, concepts, and practices performing administrative functions of a responsible nature.
• Working knowledge of computer databases and ability to update database. Working knowledge and understanding of word processing software.
• Knowledge of Arizona state rules and statutes regarding confidentiality and the role of the Arizona Attorney General's office.

Skills

• Communication skills including active listening and asking appropriate questions. Interpersonal skills including effectively conveying information, sensitive to others feelings and avoiding gossip.
• Bilingual communications preferred but not required.

Ability

• Ability to read computer screens and the ability to give updates to consumers and businesses who call as well as requiring some data entry.
• Ability to operate a telephone system to receive incoming calls and the ability to transfer calls.
• Ability to resolve consumer inquiries through referral.
• Ability to plan, organize and analyze a wide variety of administrative duties while adhering to the division and office priorities.
• Ability to communicate with the public in-person, over the telephone and in writing. Ability to make recommendations to the CIC Manager as necessary.

Selective Preference(s):

Three years responsible experience in an administrative position requiring skill in oral and written communication, initiative, judgment and independence in the performance of duties.

Pre-Employment Requirements:

All applicants under serious consideration for hire with the Attorney General's Office are required to be fingerprinted by the Office and complete a criminal background check through State and Federal agencies. A job offer cannot be tendered until the candidate has successfully passed the initial background check. Your record does not automatically constitute a bar to employment. Factors such as, but not limited to, age at time of offense and age of offense, as well as the relationship between the offense and the job for which you apply will be taken into account.

Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program…