Certification Coordinator

We are Solutionaries.

Parthenon Management Group is an association management company offering management services to professional and trade associations. We offer strategic guidance and bring creative solutions with a vision for the future.

The Certification Coordinator supports PMG’s goals, values and philosophy by exhibiting the following behaviors: excellence, quality service, commitment, and accountability. As a member of the PMG team, performance includes demonstration of the following accountabilities: communication, teamwork and job knowledge.

The position performs administrative duties necessary to provide certification services to professional societies managed by Parthenon Management Group. The Certification Coordinator is the primary point of contact for member and Customer communication regarding certification and credentialing.

• Serve as primary point of contact for member and customer communication for daily email and phone calls by exam candidates, prospects, members, Certification Chairs, and Certification Committee meetings.
• Perform weekly uploads of new exam applications and recertification renewals. Review documents to ensure applications and renewals are eligible to sit for an exam or recertify. If approved, save all corresponding documents and spreadsheets in appropriate folders.
• Oversee the certification renewal process, timelines, and data management. If any files above are not able to be approved, correspond with applicant (new or recertification) to obtain missing documents or communicate why they are not approved. Involve the Certification Manager as needed.
• Print and mail certificates to newly certified or recertified certificants.
• Maintain and respond to emails that come into the certification inbox and respond to messages as required. Assist members as needed with their general questions or issues.
• Understand and utilize test vendor software.
• Participate as needed with website maintenance and ensure website information is current and accurate.
• Maintain confidentiality and integrity of exams, scores, data management, policies, website accuracy, and correspondence.
• Support certification and volunteer communications and timelines. Implement program growth strategies as directed by Senior Certification Manager.
• Manage registration process and collaborate FAQ communication points with Member Services.
• Assist with the production of examinations and candidate handbooks.
• Maintain statistics and databases on participation in certification programs.
• Develop and implement strategies to recognize newly certified individuals as well as those renewed – i.e. digital badging programs.
• Candidate Applications:
  Oversee the receipt, evaluation, and monitoring of examination accommodations. Coordinator from the Certification Manager.
• Other duties as assigned.

• None

Position is in an office setting that involves everyday risks or discomforts requiring normal safety precautions. On occasion, the individual must be able to do moderately demanding physical activity such as handling and opening boxes weighing 35-40 pounds, standing and walking extensively throughout the day.

People come first t goes for both our clients and our team members. We are known for our exceptional customer service and work ethic. Our clients are like family to us! But our real families are also a priority. From flexible work schedules, including work-from-home plans, paid volunteer days, profit sharing, and more, PMG takes great care of its team members.

• We offer:
• Medical, Vision, and Dental insurance
• Disability insurance
• 401(k)
• 2 Personal Days, 8 Paid Holidays, PTO Days
• 6 weeks parental leave
• Employee Development
• PMG offers one paid Give Back Day to employees where team members can volunteer at their favorite cause on PMG's dime.
• We are passionate about creating a workplace that promotes and values diversity. We serve associations that are global, multicultural, and diverse, and we want to reflect that inside our walls. More importantly, creating an environment where everyone, from any background, can do their best work is just the right thing to do.

• Associates or Bachelor's degree in education, human resource development, business, communications, nonprofit…