Business Support Officer; SEND & Inclusion

Please note:

Internal, at risk or redeployee applicants will be seen in the first instance.

Help make a difference for children and young people in Calderdale

Calderdale Council is committed to ensuring that children and young people with Special Educational Needs and Disabilities (SEND) receive the support they need to achieve positive outcomes and fulfil their potential.

We are looking for an enthusiastic, highly organised and customer-focused Business Support Officer to join our SEND & Inclusion Service. This is an exciting opportunity to play a key role in supporting statutory SEND functions while working as part of a dedicated and supportive team.

As a Business Support Officer, you will provide efficient, accurate and effective administrative and business support across the SEND & Inclusion Service. You will support a range of statutory and non-statutory processes, helping ensure children, young people, families, schools and professionals receive a high-quality service.

• Providing comprehensive administrative and business support across the service.
• Managing telephone enquiries, correspondence and shared mailboxes.
• Maintaining accurate records and databases in accordance with GDPR and information governance requirements.
• Supporting Education, Health and Care Needs Assessment processes, Annual Reviews, SEND casework and panel administration.
• Monitoring service timescales and statutory deadlines.
• Coordinating meetings, consultations and events, including preparing documentation and taking minutes where required.
• Producing reports, spreadsheets, letters and other documentation using Microsoft Office and specialist systems.
• Working collaboratively with colleagues, schools, families and partner agencies to support effective service delivery.

We are looking for someone who has:

• English and Maths GCSE Grade C/Level 4 or above (or equivalent experience).
• Experience of maintaining accurate records and data systems.
• Excellent verbal and written communication skills.
• Strong organisational skills and the ability to work under pressure to meet statutory deadlines.
• Excellent attention to detail.
• Experience of working in a fast-paced customer-focused environment.
• The ability to build effective working relationships with partners and professionals.
• Experience of working independently and as part of a team.
• Good IT skills, including Microsoft Office applications.
• An awareness of safeguarding and the ability to handle sensitive information appropriately.

• Level 3 Business Administration qualification or experience gained within a similarly demanding environment.
• An understanding of children and young people with SEND and their families.

At Calderdale, our vision is for a place where everyone can realise their potential. We are proud of our values of kindness, resilience and aspiration and are committed to creating a supportive environment where colleagues can thrive.

This role operates under Calderdale's hybrid working arrangements, offering a balance between working from home and attendance at a designated council workplace.

• Flexible and agile working opportunities
• Generous annual leave entitlement
• Local Government Pension Scheme
• Learning and development opportunities
• Employee wellbeing support
• A commitment to work-life balance

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expect all staff to share this commitment. Applicants to posts that are exempt from the Rehabilitation of Offenders Act will require a DBS from the Disclosure and Barring Service before the appointment is confirmed.

Interview…