Global Account Coordinator

Position:
Global Account Coordinator

Location:

Remote for residents of Florida, Georgia, Illinois, Massachusetts, Michigan, Nebraska, Nevada, New Jersey, North Carolina, Ohio, South Carolina, Texas, Virginia, Washington or California residents residing more than 50 miles from Folsom, California. California residents within 50 miles of the Folsom, CA office will be subject to hybrid work agreement.

Exemption Status:
Non-Exempt

Direct Report:
Vice President, Global Accounts

Schedule:

Monday-Friday, 9:00 AM to 6:00 PM (EST)

Travel Requirements: 2-3 trips annually

Physical Requirements:

Limited travel is required, including travel to support the organization’s annual meeting. Must be able to lift, carry, or move up to 25 pounds while on-site at the annual meeting. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Conference Direct is one of the world’s leading event management and hospitality services firms. We help clients save time and money by securing the best hotel accommodations, meeting space, conference venues, and hospitality services available at the most favorable terms possible. For more than 25 years, we have been passionate about achieving better results for our clients. We are passionate about achieving better results for our clients and living our core values:

• Dedication
• Integrity
• Relationship-Driven
• Expertise Collaboration
• Transparency

The Global Account Coordinator serves as a key operational and meeting requestor support resource for a large global strategic meeting management program (SMMP), helping drive service excellence, process efficiency, and successful program execution. This role partners closely with Global Account leaders, hotels, suppliers, meeting requestors, and internal Conference Direct teams to support sourcing, contracting, financial reconciliation, reporting, and customer engagement initiatives.

The ideal candidate is highly organized, detail-oriented, technologically proficient, and passionate about delivering exceptional meeting requestor experiences while supporting Conference Direct's commitment to innovation, collaboration, and operational excellence.

• Provide administrative and operational support to a remote-based Global Account team.
• Serve as a primary liaison between field teams, meeting requestors, suppliers, and Conference Direct corporate support functions.
• Support strategic meeting requestor programs by ensuring timely and accurate execution of sourcing, contracting, and operational activities.
• Respond promptly to inquiries from meeting requestors, hotels, and suppliers while maintaining exceptional customer service standards.
• Collaborate with team members to deliver seamless support throughout the event lifecycle.

• Manage and maintain Conference Direct office systems and operational workflows.
• Process monthly bookings, monitor booking activity, and support month-end close procedures for executed agreements.
• Review, track, and process customer contracts in accordance with customer policies and meeting requestor requirements.
• Maintain accurate booking records, contract documentation, and meeting requestor account information.
• Assist with contract collection, storage, and compliance management.

• Partner with hotel contacts and suppliers to obtain event history, room block performance data, master billing information, and executed agreements.
• Support supplier engagement efforts to strengthen Conference Direct's industry partnerships.
• Facilitate communication between meeting requestors, hotels,…