Student Account Specialist Job Richmond Virginia USA,Administrative/Clerical

Unit:

Office of Strategic Enrollment Management

Department:

Student Accounting

Department Summary:

Serving in an integral role tostudent success at VCU, the Student Account Specialist providesexceptional and timely customer service by phone, email, and inperson to students, parents, third-party representatives, andothers concerning the assessment, billing, and explanation ofstudent accounts. The position processes tuition waivers and reviews and audits student account activity to ensure precise billing and collection of student account charges (tuition, fees,room, and board).

This position provides individual and prompt service combined with accurate and timely billing ultimately contributing to the recruitment, success, and retention of students at VCU.

Core Responsibilities:

Student Account Support (50%):
Provide effective counsel and guidance on student accounts by responding professionally and accurately to inquiries.

Account Adjustments and Review (30%):
Process tuition waivers,provide receipts/statements/audits and review refund requests.
Other Administration (20%):
Perform a range of administration tasks to support Student Accounting procedures and policies such asreport review and attend court proceedings.

Other Position Details:

Position work is performed primarily on campus, in-person, but hasthe potential flexibility for remote work. Typical work week is Mon
- Fri 8 AM - 5 PM.

Qualifications:

Minimum Hiring Standards:

High school degree or equivalent.
Customer service experience.
Working knowledge of accounting, bookkeeping, or other financial services.
Strong attention to detail.
Experience with Microsoft Office Suite (Word & Excel)
Familiarity with computers in a Windows environment.
Excellent written and verbal communication.
Demonstrated experience working in and fostering an environment of respect, professionalism and civility with a population offaculty, staff, and students from various backgrounds and experiences, or a commitment to do so as a staff member atVCU.

Preferred Qualifications:

Bachelor’s Degree
Customer service experience in a high volume, fast-paced environment.
Customer service experience in a financial (banking or retail) setting.
Banner administrative experience
Experience working in University setting
Familiarity with VCU

Salary Range:

Up to $40, 000

Benefits:

All full-time university staff are eligible for VCU’s robust benefits package that includes comprehensive health benefits, paid annualand holiday leave, generous tuition benefits, retirement planning and savings options, tax-deferred annuity and cash match programs,employee discounts, well-being resources, abundant opportunities for career development and advancement, and more.

FLSA Exemption Status:

Non-Exempt

Hours per Week:

Restricted Position:

ORP Eligible:

Flexible Work Arrangement:

Hybrid

University

Job Title:

18111N - Financial Technician 1

Posting Closes:

September 28th at 11:55PM